Senior Operations Manager

Posting Start Date: 5/6/26


Job Title: Senior Operations Manager
Job Location: Phoenix-USA-85040
Work Location Type: On-Site
Salary Range: $98,655.80 - 128,004.17


About us

Since 1942, SkyChefs has taken culinary excellence to new heights. As a trusted partner to the nation's leading airlines and retailers, we proudly deliver millions of meals and exceptional service experiences every year across 43 sites throughout the United States. Built on a legacy of operational excellence, culinary expertise, and continuous innovation, we are committed to setting the industry standard in aviation culinary, airline services, last-mile logistics, and retail commerce. From the kitchen to the runway, our teams work together to deliver quality, reliability, and service at every altitude. Our people are the heart of everything we do. At SkyChefs, a career is more than a job - it's an opportunity to grow, lead, and make an impact in a fast-paced, team-driven environment. Join America's first, foremost, and finest and take your career to new heights.

Why This Role Matters

As Senior Operations Manager, you will serve as a key leader responsible for ensuring our CSC operates at peak performance safely, efficiently, and on time. You'll oversee multiple departments, lead large and diverse teams (including union environments), and turn strategy into execution in a time-sensitive, customer-critical operation. If you enjoy owning outcomes, developing leaders, and driving continuous improvement at scale, this role was built for you.

What You'll Gain
• Medical, Dental, and Vision coverage starting Day 1
• 401(k) with company match
• Paid vacation, holidays, and sick time
• Tuition reimbursement for continued growth
• Free meals and on-site parking
• Leadership development within a global organization

What You'll Lead & Deliver
• Lead daily, multi-department operations to ensure on-time delivery, food safety, quality, and service excellence
• Own performance metrics, operating plans, and cost control initiatives
• Drive short- and mid-term production, staffing, and service planning
• Act quickly on performance gaps with clear corrective actions
• Partner in building and executing the CSC annual business plan and budget
• Oversee operating performance, resource optimization, and financial results
• Identify and lead process improvements, Lean initiatives, and cost-reduction opportunities
• Support capital investment planning to strengthen long-term performance
• Lead, coach, and develop a large, diverse workforce and leadership team
• Create accountability while building trust, engagement, and performance
• Support leadership development and succession planning
• Bring LSG Sky Chefs' values to life through your leadership presence
• Champion a strong culture of safety, quality, and compliance
• Ensure adherence to HACCP, Global Quality Standards, environmental, and regulatory requirements


What We Look For in a Candidate
• 5+ years of progressive leadership experience in airline catering, food manufacturing, hospitality operations, logistics, or similar high-volume environments
• Proven success leading multi-department, cross-functional operations
• Experience managing performance, budgets, and operational planning
• Working knowledge of Lean manufacturing or continuous improvement
• Strong people leadership skills, including employee and union relations
• Clear, confident communication and executive presence
• Bachelor's degree or equivalent operational leadership experience
• Proficiency with Microsoft Office and business systems

#LSGNS

LSG Sky Chefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.