Installer Service Specialist

Compensation Pay Range: $16.50 - $24.50 per hour. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual and quarterly performance bonuses or premiums that may be paid in amounts per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met. Role Overview The Installer Service Specialist is an experienced, technical parts specialist who services the needs of professional customers through the store’s installer counter. This position will oversee and direct the daily activity of the delivery specialist to ensure customers receive accurate and timely order deliveries. Bilingual candidates are encouraged to apply. Responsibilities Work with installers and professional customers to develop sales relationships. Take customer orders over the phone and online quickly and accurately, invoice orders, and direct efforts to accurately pick and stage parts for delivery. Route delivery specialists to ensure customers receive their orders consistently and timely. Ensure delivery vehicles are serviced and maintained according to company standards, including completing inspections on time and recording daily mileages. Work with Sales Specialists and Territory Sales Managers to provide superior service to professional customers. Verify all product and merchandise, including warranty parts and cores, are billed before customers leave the store. Ensure customers’ new core and warranty returns are picked up and credited in a timely manner. Audit customer returns for warranty abuse and ensure all returns are tagged and labeled correctly. Assist on the front counter and retail counter as needed. Help with backroom duties such as auto‑load, returns, stock, etc., as needed. Assist with customer labor claims, ensuring they are processed quickly and efficiently. All other duties as assigned. Skills, Education, Knowledge, Experience, and Abilities Required: Strong background in mechanics and above‑average communication skills. Desired: Hands‑on knowledge of automotive repairs, ASE certification, and fluency in multiple languages (Spanish highly desired). Benefits and Compensation Package Competitive wages & paid time off, stock purchase plan & 401(k) with employer contributions, starting day one medical, dental & vision insurance with optional FSA, team member health & wellbeing programs, tuition educational assistance, opportunities for career growth. Company and EEO Statement O’Reilly Auto Parts has a proven track record of growth and stability and is full of success stories. We believe in a strong promote‑from‑within philosophy, encouraging you to grow your career along with the organization. We are an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to View email address on click.appcast.io or call View phone number on click.appcast.io. Learn More From a comprehensive benefits package to a rewarding and positive work environment, your leaders will support and foster your development so you can grow with the company. Learn more about our culture, benefits, and history at oreillyauto.com/careers. #J-18808-Ljbffr