Concierge

Job DescriptionJob DescriptionAre you a friendly and professional individual with a passion for providing excellent customer service and creating a welcoming environment for seniors? The Viridian is seeking a dedicated Concierge to assist residents and visitors at The Viridian, ensuring a high level of service and enhancing the overall experience for everyone in our community.Why Join The Viridian?At The Viridian, we foster a culture of compassion, leadership, and growth—for our residents and our team. We offer:Competitive pay ratesComprehensive health, dental, and vision insurancePaid time off and holidaysOngoing professional development opportunitiesCompany-paid life insuranceCompany-paid Employee Assistance ProgramEssential Duties and Responsibilities:Resident & Visitor Services: Greet residents, families, and visitors warmly, providing assistance with inquiries, directions, and requests to ensure a positive experience.Concierge Support: Offer a variety of concierge services, including arranging transportation, coordinating reservations, and helping residents with special requests or errands.Communication Hub: Serve as a central point of contact for residents and staff, communicating important information about community events, activities, and announcements.Customer Service Excellence: Maintain a high level of customer service, ensuring that all residents feel valued, heard, and well-supported in their needs and requests.Administrative Tasks: Perform light administrative duties such as maintaining logs, scheduling appointments, and assisting with resident or visitor check-in/check-out procedures.Event Coordination: Assist in the coordination of community events and activities, ensuring residents are informed and engaged.Problem Resolution: Address any concerns or issues promptly and professionally, ensuring that problems are resolved quickly and to the satisfaction of residents and their families.Safety & Security: Assist with security procedures, including monitoring guest and visitor access, maintaining a safe environment, and reporting any concerns to management.Qualifications:High school diploma or equivalent (required)Previous customer service or concierge experience (preferred)Strong communication, interpersonal, and organizational skillsAbility to manage multiple tasks simultaneously and prioritize effectivelyCompassion for and a desire to work with the elderlyProfessional appearance and demeanorProficiency with office equipment and software, including Microsoft Office SuiteStrong problem-solving and conflict resolution skillsIf you’re a personable, organized, and service-oriented individual who thrives on helping others, apply today to make a meaningful difference as a Concierge at The Viridian!