Security Operations Center Operator

Role Overview

Position : Security Operations Center (SOC) Operator - Family Estate

Department: Property Management

Reporting to: Senior Manager Security Services


FLSA Status: Non-Exempt
Location: Bentonville, AR (On-site, 24/7/365 Operation)

Walton Enterprises is seeking a skilled, highly motivated, and entrepreneurial individual to join the team as a Security Operations Center (SOC) Specialist. The ideal teammate will have demonstrated ability to maintain exceptional situational awareness, manage complex security systems, and coordinate effectively in high-stress environments while ensuring the safety and privacy of estate residents and guests.

About the Position

The SOC Specialist plays a critical role in safeguarding a large, high-profile family estate in Bentonville, Arkansas. Operating from a state-of-the-art 24/7/365 Security Operations Center, this role is responsible for real-time monitoring of security and life safety systems, dispatching responses, and coordinating from the SOC with patrol personnel and emergency responders. The position also collects and reports on relevant local threat intelligence, ensuring proactive protection of residents, staff, and property.

What you will do

Monitors estate-wide security systems, responds to SOC alarms and coordinates steps from SOC for incidents, supports emergency procedures, and serves as the communications hub for estate operations, maintaining the highest levels of confidentiality and discretion.

Responsibilities

• Monitor CCTV, access control, environmental, and perimeter systems; dispatch patrols for suspicious activity or emergencies.
• Manage SOC alarms for intrusion, fire, panic, water, and HVAC, ensuring proper acknowledgment, response, and documentation.
• Implement weather condition and hazard alert protocols including shelter in place, lockdown, and evacuation.
• Serve as the communications hub, logging incidents and coordinating with law enforcement, fire, and EMS responders from SOC.
• Produce incident reports and daily briefs for manager summarizing activity and threats.
• Follow standard operating protocols to administer credentials, radios, and keys, ensuring accurate tracking and accountability.
• Support system maintenance, inspections, and vendor coordination for life safety and security systems.
• Deliver high-level customer service to residents, staff, and guests while maintaining strict confidentiality.
• Contribute to continuous improvement of security protocols and estate readiness.

Who we are looking for

Skills needed

• Proficiency with video management systems, access control platforms, and building automation tools.
• Strong verbal and written communication skills.
• Ability to remain calm, think critically, and act decisively under pressure.
• Analytical mindset with strong attention to detail.
• Technical aptitude with Microsoft Office Suite and ability to learn estate-specific software and data platforms.
• Ability to monitor and analyze multilingual sources, including OSINT and social media.

Qualifications required for your success

• High school diploma or equivalent; advanced security certifications or training preferred.
• 1-3 years of experience in security operations, surveillance, dispatch, military, or emergency communications.
• Prior experience in private estate, luxury residential, HNWI, or executive protection environments desirable.
• Valid driver's license and reliable transportation for contingency support.
• Willingness to work rotating shifts, including nights, weekends, and holidays.
• Must pass an extensive background check, drug screen, MVR and sign a confidentiality agreement.

Additional Helpful Experience Includes

• Active security or executive protection certification.
• Familiarity with intelligence monitoring across OSINT, social media, and closed-source data.
• Experience coordinating with emergency services and vendor partners.

Personal attributes that support your success

• Demonstrates discretion, integrity, and expertise while serving as a trusted advisor to principals and colleagues.
• Collaborates respectfully and effectively with others, contributing to a supportive, team-oriented environment.
• Approaches challenges with curiosity, bold thinking, and a commitment to continuous learning and innovation.
• Maintains a strong focus on results, consistently exercising sound judgment and decision-making.
• Brings a visionary mindset, planning strategically for the future with imagination and insight.
• Committed to excellence and actively engages with others to accomplish shared goals.

All offers of employment are contingent on your successful completion (where permitted by state law) of a confidentiality agreement and background check. In addition, you will need to provide proper identification verifying your eligibility to work in the United States on your first day of work.

Benefits Information

Compensation Range: $34.61 - $43.26 per hour

Benefits Information: We offer a comprehensive and generous benefits package which includes medical, dental, and vision insurance, a 401(k) retirement plan and paid time off.

About the Property Management Department

The Property Management team assists the family members with all property related activities including acquisition, design, and development. They manage a variety of properties including both personal and commercial real estate, vehicles, equipment, and other property related assets throughout the country. The Property Management team also supports the Walton Family Foundation and Walton Enterprises office buildings.


About Walton Enterprises

Walton Enterprises supports the personal, philanthropic, and business activity for the Walton family. We are a family-led organization, supporting multiple generations of Sam and Helen Walton's family.

We value trust, mutual respect, and a workplace where every associate belongs and can do their best work. We bring together talented people with different backgrounds and viewpoints, support their growth, and empower them to contribute meaningfully.

We are an equal opportunity employer committed to a workplace that is free of discrimination and harassment of any kind. All applicants receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, genetic information, or any other status protected by the laws or regulations in the locations where we operate.