Software Support Analyst

Software Support Analyst

Exempt

Director of Information Systems

240 Days and benefits will be specified in the employee contract. Contract will be prorated based on the actual start date.

Qualifications

• Bachelor's degree from an accredited university in Computer Science, Management Information Systems, Information Technology, Engineering, or a related field.
• Two or more years of experience supporting software applications, data management, reporting, or technical support, including troubleshooting, problem-solving, and end-user support.
• Experience creating reports, dashboards, and data visualizations using application reporting tools, spreadsheets, or similar technologies.
• Working knowledge of SQL, data analysis, reporting concepts, data integrity, and system integrations.
• Ability to create and maintain basic scripts, automated processes, or workflows to improve efficiency.
• Experience with application administration, user training, troubleshooting, and customer support.
• Advanced proficiency in Microsoft Excel, including formulas, pivot tables, data visualization, and data queries.
• Strong analytical, organizational, communication, customer service, and problem-solving skills, with the ability to manage multiple priorities and work independently and collaboratively.
• Ability to quickly learn new applications, adapt to changing priorities, and maintain accuracy while meeting deadlines.
• Experience in maintaining data privacy, security, and compliance requirements.

District Values

• We will always put student needs first.
• We believe relationships matter.
• We expect accountability.
• We operate with transparency.
• We prioritize student and staff safety.

Essential Job Functions

• Administer, manage, and support district software applications and related business processes, ensuring systems are secure, efficient, and functioning as expected.
• Identify, prioritize, troubleshoot, and resolve application, data, reporting, and escalated support issues through research, testing, collaboration, and problem-solving.
• Serve as a subject matter expert for assigned applications, business processes, and data systems.
• Develop, maintain, and distribute reports, dashboards, queries, and data visualizations to support district, state, federal, and departmental reporting needs.
• Analyze, validate, and manage data to ensure accuracy, integrity, completeness, and compliance with district, state, and federal requirements.
• Create and maintain automated processes, scripts, workflows, and other tools that improve efficiency and reduce manual effort.
• Upload, extract, manipulate, validate, and manage data within district applications and information systems.
• Assist with software implementations, data migrations, system integrations, reporting projects, and other technology initiatives.
• Collaborate with departments, vendors, and technology staff to identify needs, improve workflows, and develop effective technical solutions.
• Manage application security, user accounts, permissions, and access controls in accordance with district policies and data privacy requirements.
• Provide training, documentation, and ongoing support for district software applications, reporting tools, and data systems.
• Maintain and update the ticketing system, knowledge base, documentation, procedures, and support resources to ensure accurate tracking and efficient issue resolution.
• Communicate status updates, technical information, and progress toward resolution to users and stakeholders throughout the support process.
• Monitor application performance and data quality to proactively identify issues, improve system effectiveness, and enhance customer satisfaction.
• Lead or participate in cross-departmental projects and initiatives while effectively managing priorities, timelines, and stakeholder expectations.
• Maintain the confidentiality, integrity, and security of sensitive data and district information systems.
• Demonstrate strong customer service, communication, project management, organizational, and problem-solving skills while effectively managing multiple priorities and deadlines.
• Perform other duties as assigned by administration.

These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

Other Job Responsibilities

• Must have the ability to lift at least 20 pounds occasionally.
• Ability to endure prolonged standing, walking, sitting, kneeling, occasional reaching above the head or the shoulders, bending, squatting.