Customer Service Manager

Job Description

Job Description

At Balance Staffing we’re obsessed with your success! Let us help you achieve your career dreams.

NOW HIRING – CUSTOMER EXPERIENCE MANAGER

• Location: Stockton, CA
• Schedule: Monday–Friday | 8:00 AM–4:30 PM
• Starting Pay: $22.00/hr
• Employment Type: Full-Time

The position will start at $22/hr, with performance reviews at 30 and 60 days and possible merit increases to $32/hr***

Salary Opportunity

After demonstrating strong performance, the position may transition to a salaried role equivalent to approximately $32/hr.

There is a strong possibility for this position to become a permanent salaried position.

Key Responsibilities

• Lead and coach a remote customer service team.
• Handle customer calls, emails, tickets, and escalations.
• Assist with product troubleshooting, returns, repairs, warranties, refunds, and replacements.
• Monitor team productivity, attendance, quality, and customer satisfaction.
• Train employees and improve customer service processes.
• Track performance metrics and identify areas for improvement.
• Work with other departments to resolve customer and operational issues.
• Provide hands-on customer support while managing the team.

Requirements

• 3+ years of customer service or customer experience management.
• Team leadership and employee coaching experience.
• Strong communication and problem-solving skills.
• Bilingual English/Spanish preferred.
• Experience with CRM, ticketing, or customer support systems preferred.
• Comfortable working in a fast-paced, hands-on management role.

Balance Staffing is proud to be an equal-opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other characteristic protected by federal or state law.