Branch Manager - College Hill Branch

The Branch Manager is responsible for the oversight of branch operations and staff; daily leadership; and interpreting the Library’s policies and procedures. This position leads or oversees all branch initiatives and is also responsible for assigning work; building community partnerships; determining staffing; and the training and development of all staff.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

Hires, supervises, directs, coaches, trains, mentors, and manages performance of employees to organizational goals and expectations. Adds value as a key member of management; understands the organization, financials, industry, customers, and strategy. Manages assigned budgets and resources effectively and efficiently; knows and understands organization’s financial position. Manages vendors and outside service providers effectively; sets expectations and holds them accountable, as required. Plans workflow for staff, including scheduling and staffing for effective in-person public service. Leads and oversees branch services, including planning and conducting programs, maintaining branch collections, and outreach to community partners. Monitors physical location and initiates maintenance and repairs, as necessary. Performs reference and readers’ advisory in person, by telephone, and by e-mail Assistscustomerswith various technologies. Assists customers with resumes, job searches, internet use, and basic computer usage. Interprets the Library’s policies and procedures to the public in a customer-friendly manner. Addresses and resolves customer issues and concerns. Circulates materials to customers, including checking materials in and out, processing holds, registering customers, and collecting fees. Participates in the location’s shared responsibilities, including desk set up, bookdrop, delivery, shelf reading, ILS reports, banking, supply orders, and filling interagency requests. Supports and advances the Library’s mission of connecting people with the world of ideas and information. Embraces and embodies the Library’s core beliefs, strategic priorities, and pillars of excellence. Demonstrates a commitment to diversity, equity and inclusion efforts of all colleagues and customers regardless of age, cultural background, ability, ethnicity, family status, gender identity, immigration status, national origin, race, religion, sex, sexual orientation, socioeconomic status, and veteran status. Complies with Cincinnati & Hamilton County Public Library’s workplace expectations, attendance and punctuality, drug-free workplace, harassment in the workplace, and other employment-related policies and procedures; and all other rules, guidelines, requirements, standards, and practices that are applicable to the position. Other duties as assigned.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge of the principles and practices of library science and public administration. Knowledge of customer interests related to library materials, programs, and services. Knowledge of effective supervisory methods and techniques. Skill in customer service. Ability to work independently and with coworkers in a wide variety of situations with minimal supervision. Ability to use all technology applicable to the essential functions of the job and commonly used by the Library.

QUALIFICATIONS:

Education: Master’s degree in Library and Information Science or commitment to completing the Community Leadership Certification Program within 24 months is required. Certifications or licensure: A driver’s license and a driving record acceptable to the Library’s insurance provider are required. Years of relevant experience: Two or more years is required. Years of experience supervising: Two or more years is required.

HOURS:

40 hours per week, including evenings and weekends. We are an equal opportunity employer committed to building a diverse and dynamic workforce who is responsive to the needs of our community. We recruit and hire the most qualified applicant without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, disability, national origin, ancestry, military status, creed or any other legally protected status. #J-18808-Ljbffr Cincinnati and Hamilton County Public Library