Java Full Stack Lead

Job ID: SRJ_6573Location: Mount Laurel, NJ, 08054Employment Type: C2CCompany: SRI Tech SolutionsRole :Java Full Stack LeadRate : $70/hrLocation : Mount Laurel NJ – Day One Onsite MUST HAVE:1. Expert knowledge in Java Design Patterns and Microservices. Expert knowledge in Angular ArchitectureExperience in java8 /J2EE –>10+ years2. Experience in Spring framework (Spring Core with Annotation, Spring Boot Spring Rest docs).3. Good Understanding of Spring Security & Authorization.4. Experience with build tools Gradle/Maven & Git version control.5. Experience with Springboot servers.6. Good understating of data serialization and JSON8. Experience with logging frameworks SLF4J & Log back9. Strong communication skills Team handling experience.10. Experience in Test Frameworks and Mockito11. Banking/ financial industry experience.12. Must have good knowledge in JIRA and agile methodologies13. Experience in UI development using AngularJS or Angular 6.x and above14. Knowledge of Feign API client is a plus.15. Experience with server-side caching technologies like EhCache16. Experience working in Cloud infrastructure and deployment1. Oversee and support process by reviewing daily transactions on performance parameters1. Review performance dashboard and the scores for the team2. Support the team in improving performance parameters by providing technical support and process guidance3. Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions4. Ensure standard processes and procedures are followed to resolve all client queries5. Resolve client queries as per the SLA’s defined in the contract6. Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting7. Document and analyse call logs to spot most occurring trends to prevent future problems8. Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution9. Ensure all product information and disclosures are given to clients before and after the call/email requests10. Avoids legal challenges by monitoring compliance with service agreements2. Handle technical escalations through effective diagnosis and troubleshooting of client queries1. Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements2. If unable to resolve the issues, timely escalate the issues to TA & SES3. Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions4.Troubleshoot all client queries in a user-friendly, courteous and professional manner5. Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business6. Organize ideas and effectively communicate oral messages appropriate to listeners and situations7.Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s3. Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client1.Mentor and guide Production Specialists on improving technical knowledge2. Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist3. Develop and conduct trainings (Triages) within products for production specialist as per target4. Inform client about the triages being conducted5. Undertake product trainings to stay current with product features, changes and updates6. Enrol in product specific and any other trainings per client requirements/recommendations7. Identify and document most common problems and recommend appropriate resolutions to the team8. Update job knowledge by participating in self-learning opportunities and maintaining personal networksNote: - Shortlisted candidate should be open to work from New Jersey – Mount Laurel TD office 5 days a week.SRI Tech Solutions is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national origin or citizenship status or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria.