Sr. Automation Engineer (Starlink Customer Success)

SR. AUTOMATION ENGINEER (STARLINK CUSTOMER SUCCESS)

As an Sr. Operations Engineer, Automation on the Customer Success team, you will develop, maintain, and continuously improve education-critical and experimental automation to unlock customer experience and support bottlenecks within the Starlink network. You will work closely with technical and engineering teams to ensure requirements are satisfied and the automation is robust, create reports, alerts, and monitoring systems, and communicate results to leadership. Responsibilites Build and maintain high-quality automation to assist with growing Starlink's customer base, launching new markets, and improving customer experience Build alerts and monitoring for current automation systems Manage all requests and stakeholders in a scalable way Own status of automation (reporting on health, metrics like how many credits are being issued, etc.) Work with engineering and business teams to develop strategies for migrating automation to website-integrated solutions when appropriate Design measurable and well-scoped experiments Write and maintain high-quality documentation Collaborate with cross‑functional Customer Success Category leads, workforce planners, and operators to develop automated solutions to solve customer experience and support challenges Engage the company leadership team with quantitative and qualitative updates on automation performance and opportunities Basic Qualifications Bachelor’s degree in an engineering, mathematics, or STEM discipline 4+ years of experience in engineering, software, data analytics, venture capital, management consulting, or operations/product management at a technology company 4+ years of experience with Python Preferred Skills and Experience Master Degree in Business or STEM field Expertise in SQL and Python Understanding of database structures, query optimizations, ETL development Experience with automation (demonstrated skills with VBA, Python, C#, etc.) Demonstrated experience in a start‑up, consulting, tech, or other high‑growth, fast‑paced, rapidly changing environment Strong project management and self‑directed prioritization skills Ability to communicate technical concepts to non‑technical audiences at all organizational levels Ability to develop and maintain strong relationships across disciplines and with multiple levels of management Additional Requirements Must be available to work extended hours and weekends as needed Willingness to travel to corporate customer sites, other company locations, and industry events as needed Compensation and Benefits Pay Range: Sr. Operations Engineer: $135,000.00 - $190,000.00 Your actual level and base salary will be determined on a case‑by‑case basis and may vary based on the following considerations: job‑related knowledge and skills, education, and experience. Base salary is just one part of your total rewards package at the company. You may also be eligible for long‑term incentives, in the form of company stock or long‑term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long‑term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees in Washington State accrue paid sick time in compliance with state and federal law. Company shuttles are offered to employees for round‑trip travel from select Seattle locations to the company Redmond office Monday to Friday. ITAR Requirements To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here. The company is an Equal Opportunity Employer; employment with the company is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status. Applicants wishing to view a copy of the company’s affirmative action plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to View email address on click.appcast.io. #J-18808-Ljbffr United States Digital Space LLC