CALL CENTER CSR - Customer Service Representative

$18 - $20 per hour

Canady's

Job Description
Job Description
C ustomer Service Representative
CALL CENTER EXPERIENCE PREFERRED
Location: Richmond Hill, GA ( Savannah area )
This is an ON-SITE position - Full Time, Hourly, working out of our Canady's Branch location
Schedule: Monday-Friday 11:30am - 8:00pm with Saturday rotation; can change as business needs change
Pay: $18 - $20 hourly plus Bonuses, Spiffs, Commission potential
The CSR Customer Service Rep. converts incoming service request into booked calls for our Service Technicians. The CSR is the first line of communication with current and potential customers and serves a key role in building the customer relationship as well as setting the customers’ expectations about the company. .
About Us:
Since 1986, Canady’s has built a reputation for excellence, integrity, and honesty in providing exceptional residential HVAC and Plumbing services to the community.
Why Join Us?
Competitive hourly pay + weekly pay
Incentive opportunities
Medical, Dental, and Vision Insurance
401(k) with Company Match
Paid Time Off (PTO) & Paid Holidays
Company-Paid Life Insurance
Short-Term & Long-Term Disability
Employee Assistance Program (EAP)
Opportunities for advancement in a company that promotes from within
What You’ll Do
Handle high-volume inbound calls with professionalism and accuracy
Convert inbound inquiries into scheduled, revenue-generating service appointments
Make outbound calls to schedule, confirm, and follow up on appointments
Resolve customer concerns while maintaining composure and professionalism
Enter and manage data accurately within our CRM system
Collaborate with dispatch, technicians, and internal teams to avoid scheduling errors
Conduct follow-up calls with customers to ensure satisfaction and explore additional service opportunities
Participate in training sessions and remain informed on service updates, offerings, and procedures
What we are looking for:

Vacancy posted 2 days ago

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