Business Process Engineer

• Conduct workflow mapping and current-state analysis for clinical and operational workflows impacted by the Federal EHR
• Perform management and support of the analysis, design, development, and implementation of enterprise-wide healthcare processes and application systems
• Provide redesign support and implementation assistance to stabilize and optimize workflows during Go-Live and PGL Operations
• Conduct studies in support of system redesign and business process reengineering, improvement, and management
• Develop implementation plans and support the process of implementing and sustaining improvements
• Standardize and optimize workflows across sites to promote efficiency, safety, and consistent care delivery
• Leverage VHA business architecture to establish workflow harmony, reduce complexity, and ensure enhancements achieve intended outcomes
• Support clinical informatics issue triage and resolution for workflow, configuration, and interoperability issues related to Oracle Health system use
• Contribute to integration management by refreshing guidelines and Standard Operating Procedures as workflows, systems, and Oracle Health interfaces evolve
• Document process artifacts and deliver findings and recommendations to stakeholders
• Support end user optimization by translating clinician and staff feedback into actionable workflow improvements

• Bachelor's degree (BA/BS) required
• Minimum of six (6) years of relevant professional experience
• Demonstrated experience in business process reengineering, process improvement, and process management
• Experience with the analysis, design, development, and implementation of enterprise-wide processes and application systems
• Demonstrated workflow mapping and current-state / future-state analysis capability
• Experience developing implementation plans and sustaining process improvements
• Strong written and oral communication, presentation, and facilitation skills
• Ability to work in the U.S. indefinitely without sponsorship
• Ability to obtain a public trust

Preferred Qualification

• Experience with health system or healthcare processes strongly preferred
• Experience supporting Oracle Health (Cerner) Millennium workflow design or optimization
• Lean Six Sigma certification or comparable process improvement credential
• Experience supporting VHA or a comparable federal health informatics organization

Compensation & Benefits

PFS offers a benefits package that may include health, dental, and vision coverage; flexible spending accounts; disability and life insurance; a retirement plan; paid time off; and other programs to support employees and their families. Learn more about PFS Benefits.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, parental status, national origin, age, disability, genetic information, political affiliation, military service, or other status protected by law.

Accommodations

PFS is committed to providing equal employment opportunities to all applicants. If you require a reasonable accommodation during the application or interview process, please contact us at View email address on us.fitly.work. Reasonable accommodations are available to ensure applicants with disabilities have equal access to the hiring process, in accordance with the Americans with Disabilities Act (ADA) and applicable laws.

Workplace Health, Safety, and Compliance

This position may be subject to client‑specific or government‑mandated vaccination, health, or safety requirements, which may change over time.

Texting Privacy Policy and Information:

• Message type: Informational; you will receive text messages regarding your application and potentially regarding interview scheduling.
• No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
• Message frequency will vary depending on the application process.
• Msg & data rates may apply.
• Opt out at any time by texting "stop".