Learning and Quality Specialist

ABOUT QUINCE Quince is a destination for builders, creators, innovators, and operators who want to come together and challenge the status quo. Our mission is simple: make really high quality essentials for really low prices, fairly and sustainably. We deliver on that mission through a unique manufacturer-to-consumer (M2C) model eliminating the layers of traditional retail that add cost and result in consumers paying more than they need to. We find, build relationships with, and work directly with the manufacturing partners behind some of the world’s finest products. From there, our teams design smart, efficient operational processes and build and deploy proprietary technology, AI, and analytics to help us scale fast. ABOUT QUINCE Quince is a destination for builders, creators, innovators, and operators who want to come together and challenge the status quo. Our mission is simple: make really high quality essentials for really low prices, fairly and sustainably. We deliver on that mission through a unique manufacturer-to-consumer (M2C) model eliminating the layers of traditional retail that add cost and result in consumers paying more than they need to. We find, build relationships with, and work directly with the manufacturing partners behind some of the world’s finest products. From there, our teams design smart, efficient operational processes and build and deploy proprietary technology, AI, and analytics to help us scale fast. What began with a small assortment of elevated basics has quickly grown into a cross-category brand spanning apparel, accessories, home goods, and more. Today, tens of millions of people across a growing number of countries come – and return – to Quince because they trust us to deliver. OUR CULTURE Quince is a culture built for builders by builders. Our way of working starts with a blank sheet of paper. We question conventional thinking, use technology and data to uncover new opportunities, and move quickly to turn ideas into reality. We aren’t interested in replicating how others do retail. We’re building a better way – at a speed and scale unlike anything that’s been done before. We dream big and chase the hard problems others shy away from. Rejecting long-held assumptions is part of our company's DNA. Where conventional wisdom says you have to choose – soft or durable, speed or rigor, quality or price – we ask why that trade-off has to exist in the first place. Our pace is fast and the bar is high because our customers expect a lot from us and we refuse to let them down. We believe the best results come from challenging ourselves, learning from one another, and building on each other's strengths. Here, responsibility is not determined by role, tenure, or seniority. Every team member - no matter their level - has the opportunity to drive our business and shape our trajectory. If you’re someone who likes to imagine new possibilities and build better systems rather than plug-in to outdated ones, Quince is the place for you. THE ROLE Learning and Quality Specialist We are seeking an organized, proactive leader to support the continued growth and performance of our Learning & Development team. As the Learning and Quality Specialist, you will play a critical role in ensuring training effectiveness, audit compliance, and cross-training initiatives across PM shifts. You’ll lead onboarding sessions, oversee trainer performance, and drive accountability across all learning programs to ensure consistent quality and engagement. This role requires strong communication, analytical thinking, and a solutions-first mindset. You’ll serve as the primary point of contact for evening training operations, partnering closely with supervisors and leadership to track progress, identify risks, and continuously improve our training ecosystem. RESPONSIBILITIES: Conduct regular audits of trainer delivery, adherence to SOPs, and use of training materials. Provide structured coaching and feedback to trainers to improve effectiveness and engagement. Ensure consistency in training standards, delivery, and expectations across all PM trainers. Own and lead onboarding sessions for PM shift new hires, ensuring consistent delivery and engagement. Track and report on new hire training progress, productivity ramp-up, and early retention. Partner with supervisors and managers to identify risks or additional support needs for new hires. Maintain onboarding dashboards in Google Sheets and provide weekly updates to leadership. Track and manage cross-training completions and progress across departments. Maintain accurate reporting dashboards to ensure leadership visibility into skill development. Identify training gaps and propose solutions to strengthen multi-skill readiness among associates. Serve as the primary point of contact for PM training operations when the Learning Manager is unavailable. Lead trainer meetings to communicate updates, process changes, and performance expectations. Support scheduling, coordination, and execution of training and learning initiatives. Provide input on curriculum enhancements based on audits, feedback, and evolving business needs. Support change management initiatives by reinforcing updated SOPs and training content. Drive accountability across trainers and learners to ensure compliance with training standards and quality expectations. REQUIREMENTS: Bachelors degree 2–3 years of training, facilitation, quality assurance, or learning & development experience (warehouse or operations environment preferred). Demonstrated leadership or supervisory experience (formal or informal). Strong proficiency in Google Sheets (formulas, pivot tables, reporting). Communication: Clear, professional verbal and written skills for engaging associates, trainers, and leadership. Feedback Delivery: Ability to provide constructive coaching that improves trainer and learner performance. Conflict Management: Skilled in addressing trainer/learner issues while maintaining professionalism. Analytical Thinking: Able to track, interpret, and act on training data to drive improvements. Accountability: Consistently holds self and others to performance standards. Strong organizational and time management abilities. Proactive problem-solver with a solutions-first mindset. Demonstrated ability to step into higher-level responsibilities during manager absences. Interest in career progression toward Learning Manager role. PHYSICAL REQUIREMENTS: Lifting up to 25 pounds with or without reasonable accommodation Standing and walking throughout the entirety of your shift with or without reasonable accommodation Bending, twisting, or kneeling may be required throughout the day for lifting or maneuvering objects with or without reasonable accommodation Pay Range: $60,000 - 80,000 annually (hourly, full-time) All posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles. Pay Range: $60,000 USD - $80,000 USD WHY QUINCE? Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike. EQUAL OPPORTUNITY & HIRING INTEGRITY Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis. Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws. #J-18808-Ljbffr