IT Product Owner II

Applicants must be legally authorized to work in the United States at the time of hire and must not require employer sponsorship now or in the future. This position is not eligible for employment visa sponsorship, and the company will not assume sponsorship obligations for existing visa holders. Living Our Values All associates are guided by Our Values. Our Values are the unifying foundation of our companies. We strive to ensure that every decision we make and every action we take demonstrates Our Values. We believe that putting Our Values into practice creates lasting benefits for all of our associates, shareholders, and the communities in which we live. Why Join Us Career Growth: Advance your career with opportunities for leadership and personal development. Culture of Excellence: Be part of a supportive team that values your input and encourages innovation. Competitive Benefits: Enjoy a comprehensive benefits package that looks after both your professional and personal needs. Total Rewards Our Total Rewards package underscores our commitment to recognizing your contributions. We offer a competitive and fair compensation structure that includes base pay and performance-based rewards. Compensation is based on skill set, experience, qualifications, and job-related requirements. Our comprehensive benefits package includes medical, dental, and vision insurance, wellness programs, retirement plans, and generous paid leave. Discover more about what we offer by visiting our Benefits page. A Day In The Life The Vehicle Processing and Delivery Applications IT Product Owner is a hands‑on role responsible for the development and lifecycle management of IT applications that support vehicle processing, manufacturing, and delivery operations at the Vehicle Processing Center (VPC). This includes systems that enable vehicle intake, processing workflows, quality inspections, accessory installation, and delivery scheduling to dealers. This IT Product Owner collaborates with business stakeholders, SAP functional leads, and technical teams to ensure systems meet operational requirements, are scalable, and adhere to enterprise standards. This role plays a critical part in ensuring timely and efficient vehicle throughput from port to dealer. As a IT Product Owner II you will: Develop subject matter expertise in applications supporting VPC operations, including vehicle staging, inspection, quality control, accessory installation, production scheduling, and delivery coordination. Reverse engineer and document the applications via process flow diagrams E2E. Manage and understand the networking, servers and hardware utilized by the application. Keep the applications and servers updated to the latest version collaborating with vendors and MSPs. Collaborate closely with VPC operations teams to understand end‑to‑end business processes and translate them into functional and technical system requirements. Collaborate and provide excellent customer service to end users by working closely with the business, SAP functional leads, GST DevOps and AMS technical teams. Prioritize and manage product backlogs for VPC‑focused systems; evaluate change requests and enhancements based on business impact and operational urgency. Oversee all stages of product creation including design and development. Define and document user stories, acceptance criteria, and test scenarios that reflect VPC process needs. Monitor and evaluate product progress at each stage of the process. Liaise with the product team and end‑users to deliver updates. Lead sprint planning and agile ceremonies to drive timely execution of manufacturing‑supporting IT initiatives. Design solutions that integrate well with the various business operations and are scalable. Provide application support including analysis, testing, tracking, and problem resolution. Participate in testing, validation, and implementation of enhancements or new features in VPC systems. Support after‑hours deployments as needed. Research production problems and/or enhancement issues and make appropriate changes to the system; initiate action and evaluate issues to develop alternative solutions; apply expert knowledge and experience to resolve problems. Support the DevOps team to define and document solution architecture as part of a new initiative or enhancement. Act as a recognized leader within the team and subject matter expert for assigned applications. Manage releases and patches for software and servers. Provide change management and training support to ensure successful adoption of updated systems and workflows at the VPC. Ensure applications comply with document control and quality assurance procedures, focusing on reducing manual effort and improving throughput. What We Need From You Bachelor's Degree required. 7‑9 years experience in the field or in a related area or possess an equivalent combination of education and/or experience. 5‑7 years experience in preparing Process and Functional Design documents, with strong acumen to understand, translate and map business processes. Experience managing software changes, deployments and SAAS vendors. Understanding of database fundamentals including basic query wiring and familiarity with SQL servers. Familiarity with Windows server administration, including configuration and troubleshooting. Practical understanding of core networking concepts, including IP addressing, subnetting, routing, DNS, and troubleshooting basic connectivity issues. Passion and desire to drive standardization. Excellent ability to multi‑task assigned duties and applications. Effective communication—both written and oral—of complex ideas in a clear and concise manner. Ability to manage complexity and work collaboratively to find solutions and solve problems. Drive results by consistently achieving completion and closure of tasks, even in the face of obstacles and setbacks. Adaptive personality and ability to function in a fast‑paced environment. A problem‑solving attitude that can adapt to varying timelines. Strong attention to detail combined with the ability to prioritize tasks. Strong interpersonal skills and promotion of healthy relationships and team dynamics. Strong ability to plan and align work with a sense of urgency and priority. Strong ability to provide business insight. Strong ability to influence organization stakeholders. Valid driverlicense in the state. Advanced troubleshooting and problem‑solving skills. Advanced knowledge of Agile methodology, Scrum, collaboration, analytical skills, business acumen, product requirements, software development life cycle, process mapping, and scenario testing. Travel Requirements 10% of the time the associate will work from the Vehicle Processing Center 4 – 5 days a week and will travel to the Friedkin Corporate Campus for 1 day a week as needed. May occasionally (up to 10% of the time) be required to travel to other sites, including out‑of‑state, where applicable for business. Join Us The Friedkin Group and its affiliates are committed to ensuring equal employment opportunities, including providing reasonable accommodations to individuals with disabilities. If you have a disability and would like to request an accommodation, please contact us at View email address on click.appcast.io. We celebrate diversity and are committed to creating an inclusive environment for all associates. We are seeking candidates legally authorized to work in the United States, without sponsorship. #J-18808-Ljbffr Gulf States Financial Services, Inc.