Regional Director of Operations (RDO)

Job Description

Job Description

Regional Director of OperationsChicago Region | Complete Care

Complete Care is seeking an experienced and results-driven Regional Director of Operations to oversee the operations of three skilled nursing facilities in the Chicago region . This is a key leadership role responsible for driving operational excellence, financial performance, quality outcomes, employee engagement, and overall facility success.

The ideal candidate is a strong healthcare leader with a proven track record of leading skilled nursing operations, developing leadership teams, and creating a culture focused on quality, accountability, and resident-centered care.

Responsibilities

• Provide strategic and operational leadership to three skilled nursing facilities.

• Partner closely with Administrators and facility leadership to achieve operational, clinical, financial, and quality goals.

• Monitor facility performance and develop action plans to address opportunities and improve results.

• Coach, mentor, and develop Administrators and other facility leaders.

• Drive census growth, referral development, and overall occupancy in partnership with facility teams.

• Monitor financial performance, labor costs, budgets, and key operational metrics.

• Ensure compliance with federal, state, and company regulations, policies, and standards.

• Collaborate with Clinical, HR, Recruitment, Finance, and other corporate departments to support facility success.

• Promote strong employee engagement, retention, and leadership development.

• Conduct regular facility visits and leadership meetings to maintain accountability and identify opportunities for improvement.

• Support survey readiness and regulatory compliance efforts.

• Foster a culture of teamwork, accountability, innovation, and exceptional resident care.

• Identify best practices and implement initiatives that improve operational performance across the region.

Qualifications

• Bachelor’s degree in Healthcare Administration, Business Administration, or a related field preferred.

• 5+ years of progressive leadership experience in skilled nursing or long-term care.

• Previous multi-facility or regional operations leadership experience strongly preferred.

• Strong understanding of skilled nursing operations, financial management, regulatory compliance, census development, and quality outcomes.

• Proven ability to lead, coach, and develop facility Administrators and leadership teams.

• Strong analytical, organizational, communication, and problem-solving skills.

• Ability to manage multiple priorities and operate effectively in a fast-paced healthcare environment.

• LNHA/Administrator license in IL required.

What We’re Looking For

We are looking for a hands-on, visible, and collaborative leader who can build strong relationships with facility teams while maintaining high standards of accountability. The successful candidate will be comfortable working in the facilities, identifying challenges, developing solutions, and partnering with leaders to drive measurable results.

If you are an experienced skilled nursing operations leader looking for an opportunity to make a meaningful impact across multiple facilities, we would love to hear from you.

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