CCaaS Integration Engineer
$100k - $140kDiverse Lynx
Job Description Job Role: CCaaS Integration Engineer
Job Location: Philadelphia, PA/Remote
Job Type: Full Time (Day 1 Onsite)
Salary Range: $100000 to $140000/Annum + Full Time Benefits Must Have Technical/Functional Skills
Primary Skills
Secondary Skills
Roles & Responsibilities API & Integration Development
Event-Driven Architecture on AWS
Data & Persistence
DevOps & Quality
CCaaS Platform Integrations
Documentation & Collaboration
Job Location: Philadelphia, PA/Remote
Job Type: Full Time (Day 1 Onsite)
Salary Range: $100000 to $140000/Annum + Full Time Benefits Must Have Technical/Functional Skills
Primary Skills
- Programming: Strong hands-on in Python and/or Node.js; experience building RESTful APIs; FastAPI preferred.
- Integration/Middleware: Experience with AWS API Gateway or MuleSoft (policies, mapping, monitoring).
- Version Control: Proficient with GitHub (branching, PR reviews, actions).
- AWS Serverless: Solid experience with AWS Lambda, SQS, Step Functions (state machines, retries, error handling).
- Database Connectivity: Expertise using native drivers (psycopg2, mysqlclient, pymongo, boto3/DynamoDB, etc.); connection security and performance tuning.
- CI/CD: Building automated pipelines (linting, unit/integration tests, artifact mgmt, environment promotion).
- Nice tHave (Platforms):
- Amazon Connect or CiscFinesse implementation/integration exposure.
Secondary Skills
- Advanced Python for AI/ML: Proficiency with libraries such as pandas, NumPy, scikit-learn, PyTorch/TensorFlow (for analytics/IVA augmentations).
- GenAI/Agentic AI: Experience with LangChain, LangGraph, RAG pipelines, Vector DBs (FAISS, Pinecone, OpenSearch), prompt engineering basics.
- LLM & Foundations: Understanding of LLM concepts (tokenization, context windows, embeddings, grounding, safety).
- AWS ML Services: Exposure tAmazon Bedrock, SageMaker, Kendra, Comprehend, Lex for conversational AI in contact centers.
Roles & Responsibilities API & Integration Development
- Build secure, scalable APIs and microservices using Python/Node.js and FastAPI (or equivalent).
- Integrate CCaaS platforms with CRMs, IVR/IVA systems, knowledge bases, and analytics platforms.
- Implement middleware orchestration via AWS API Gateway or MuleSoft (flows, transformations, throttling, auth).
Event-Driven Architecture on AWS
- Develop serverless workflows using AWS Lambda, Step Functions, and SQS for async processing and resilience.
- Design idempotent, fault-tolerant patterns with DLQs, retries, and observability.
Data & Persistence
- Implement database connectivity using native drivers (e.g., Postgres, MySQL, DynamoDB, MongoDB).
- Ensure secure secret handling and connection pooling; optimize queries for latency-sensitive CX workflows.
DevOps & Quality
- Build and maintain CI/CD pipelines (GitHub Actions or equivalent) with automated tests, code quality, and IaC artifacts.
- Enforce API security (OAuth2/JWT), schema governance (OpenAPI/Swagger), and performance SLAs.
CCaaS Platform Integrations
- (Nice thave) Work with Amazon Connect (Flows, Contact Lens, Lex, Kinesis, Streams API) or CiscFinesse (gadgets, APIs) tpower agent/supervisor experiences.
Documentation & Collaboration
- Produce integration specs (sequence diagrams, contracts), runbooks, and deployment guides.
- Partner with Solution Architects, CCaaS engineers, and business stakeholders tdeliver outcomes.
Vacancy posted 4 days ago
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