Manufacturing Customer Service Associate

RMA Support Specialist

This role is responsible for assisting customers with RMA (Return Merchandise Authorization) requests, resolving discrepancies, and supporting order-related inquiries. The position also works closely with internal teams to improve processes, meet service level goals, and support daily operations. This role includes regular physical activity and heavy lifting.

Support customers with RMA requests, order issues, and discrepancy resolution

Research and resolve issues with a focus on timely, one-call resolution

Monitor RMA performance and assist with process improvements

Collaborate with internal teams to meet service level targets

Perform root cause analysis and support workflow enhancements

Assist with inventory handling and operational tasks, including frequent heavy lifting

Document processes and support ongoing improvements

Strong communication and customer service skills

Analytical mindset with attention to detail

Ability to multitask in a fast-paced environment

Proficiency with Microsoft Office

Ability to perform physical tasks, including lifting and moving materials regularly

Bachelor's degree preferred

3+ years of relevant experience in customer support, operations, or similar role