Customer Service Associate
Staff Financial Group
Job Posting
Customer Service Representative Primary Duties and Responsibilities:
- Interact with customers either in-person or via telephone to provide information about products and services; make suggestions about other products and services the Company offers.
- Keep up to date of product line, prices, installation time, various marketing, and promotional services.
- Opens Customer accounts by recording information.
- Process new service application for phone and/or internet.
- Maintains Customer records by updating account information.
- Work front counter taking payments occasionally.
- Maintain records in Company software billing system of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Resolve customer billing or service complaints.
- Check and respond to emails concerning service inquiries sent from the company website.
Minimum Qualifications
- High School Diploma; a minimum of two (2) years of experience in customer service.
- Excellent customer service skills.
- Strong knowledge in Microsoft Office products.
- Strong oral and written communication skills.
Please send your resume to View email address on click.appcast.io for immediate consideration.
Vacancy posted 2 days ago
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