Insurance Customer Service Representative

Are you passionate about delivering exceptional customer service and eager to grow your career in the insurance industry? As an Insurance Customer Service Representative I (CSR I), you will be part of a dynamic team dedicated to providing Five Diamond Service to our valued clients. This entry-level position is designed for individuals looking to build a strong foundation in Personal Lines insurance while supporting customers with their policy needs.Start date: September 28thAfter training schedule options:Schedule Option 15 day work week. (40 hours)Work Hours: Monday, Tuesday, Wednesday, Thursday 10:00 am to 7:00 pm, Friday 9:30 am to 6:00 pm.Every Saturday 9-4.A full day off on a Tuesday, Wednesday, Thursday or Friday. The day off will be determined by our Work Force Management team.Schedule Option 26 day work week. (40 hours)Every Saturday 4 hours between the hours of 9-4. Example: 9-12, 10-2,12-4.A half day off on Tuesday, Wednesday, Thursday or Friday. The half day will be determined by our Work Force Management team.Work Hours Example: Monday, Tuesday, Wednesday, Thursday 10:00 am to 7:00 pm, Friday 9:30 am to 6:00 pm , Saturday 9:00-12:00, 10:00-2:00 or 12:00-4.Required commitment to work 2 of the following holidays. Juneteenth, Columbus Day or Veterans Day. Flexible lunch/break time based on business needs.Training:Licensing and Product Training will be fully remote for approximately 15 weeks: Monday, Tuesday, Wednesday, Thursday, Friday 8:30 am to 5:00 pm. Must have direct access to modem, and high-speed internet in a quiet workspace free from distraction. There will be a requirement to pass the Personal Lines Insurance state exam within the first four weeks to maintain this role. Training and study time will be provided. There is always a camera on requirement during training.What you will do:Complete initial comprehensive Personal Lines insurance training. Will provide day to day servicing of personal lines policies by answering customer questions and requests related to coverages, discounts, registrations, and claims, using Five Diamond standards. Processes policy transactions utilizing various carrier systems. Trains to recognize opportunities to upgrade insurance coverages, and recommend appropriate services and products.Processes discounts that are received through email or mail; uses judgment to apply effective date of discount and ensures that proper documentation is received.Trains to research premium differences to identify origin of difference; obtains information from master file, selling agent and/or insurance company to resolve discrepancies; develops an understanding of the theory of rating; contacts insureds to explain premium difference; adheres to AAA's Five Diamond service standards in handling customer inquiries.Exchange information with insurance companies, underwriters, banks, car dealers, etc. to facilitate processing of insurance related documents. Builds and manages customer relationships and identifies opportunities to improve service delivery.What You Will NeedHigh School Diploma or GED required1+ years Customer service experience requiredSuccessful completion of CSR training requiredMust obtain Personal Lines License within the first 30 days. Training and licensing material will be providedRI & NJ Licensing RequirementThis additional step applies to residents of RI and NJ after passing their state Personal Lines Licensing Exam:Rhode Island law requires candidates to complete a background check in person at the RI Attorney General’s Office in Cranston, RI. There is a $5 fee, which AAA will reimburse.New Jersey law requires individuals to complete an in-person fingerprinting and criminal history check at a location based on their ZIP code. There is a fee, which AAA will reimburse.Why AAA NortheastCareer Growth: With ongoing world-class training and proven career paths, you'll have the opportunity to develop expertise and advance your career within AAA Northeast.Trusted Legacy: With over 120 years of service excellence, we have a long track record of protecting our members as well as our employees and their families.Future-Focused: With new business offerings and increasing digital presence, we are focused on innovating for the future to sustain our success.What We OfferAward-Winning: We’ve been named as a Top Employer for the last 7 yearsHealth Coverage: Medical coverage with employer contributions covering up to 93% of the premium cost, plus dental and vision options.Retirement: 6% company match on 401(k) retirement plan contribution, with contributions fully vested and made every pay periodPaid Time off: 3 weeks’ vacation, 12 holidays, 8 sick days, 48 hours of volunteer time annuallyAdditional Perks: Free AAA membership, insurance discounts, travel commission refund, up to $625 in Wellness Incentives, up to $6k in tuition reimbursement, and more!Compensation: Competitive base pay, annual bonus opportunities, and for certain roles, additional monthly and/or quarterly incentive compensation. The posted salary range represents the full range grade for this role, with individual pay based on job-related skills, experience, shift, and geographic location.At AAA Northeast, how we work together matters. We are a highly collaborative organization that values connection, transparency, and trust. Our “cameras on” approach during virtual meetings reflects our expectation that team members are present, engaged and actively participating, helping to build strong working relationships and a sense of shared accountability, no matter where we’re located.We are also proud of our diverse culture, shaped by the talents, experiences, and perspectives of our employees. AAA Northeast is an equal opportunity employer and is committed to fair and equitable practices in recruiting, hiring, and advancement. We do not discriminate based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class. We thrive when our team members bring their whole selves to work. #J-18808-Ljbffr Aaa-Northeast