Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency opened in 2023 and is powered by a team of 5 hardworking and motivated individuals. I’ve been with State Farm since 2016, starting as a team member before opening my own office. That experience gave me a deep understanding of what it takes to build a strong, customer-focused agency.

I was a collegiate athlete at Lyon College and now enjoy life with my wife and son. We love being part of this community and are proud to give back through frequent sponsorships, volunteer work with food banks, and partnerships with local schools.

We offer benefits including PTO and a life insurance stipend, along with a supportive, welcoming environment where team members feel valued. Our culture is built on positivity, collaboration, and growth, and we’re looking for individuals who thrive in that kind of atmosphere.

If you’re looking for a place where you can grow, feel supported, and make a meaningful impact, this could be the right fit for you.

ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Joe Sitzman - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.