VP, Client Services (Access Marketing)

About Avalere Health

United by one profound purpose: to reach EVERY PATIENT POSSIBLE . At Avalere Health, we ensure every patient is identified, treated, supported, and cared for. Equally. Our Advisory, Medical, and Marketing teams come together – powerfully and intentionally – to forge unconventional connections, building a future where healthcare is not a barrier and no patient is left behind.

Achieving our mission starts with providing enriching, purpose-driven careers for our team that empower them to make a tangible impact on patient lives. We are committed to creating a culture where our employees are empowered to bring their whole selves to work and tap into the power of diverse backgrounds and skillsets to play a part in making a difference for every patient, everywhere.

Our flexible approach to working allows our global teams to decide where they want to work, whether in-office or at home based on team and client need. Major city hubs in London, Manchester, Washington, D.C., and New York, and smaller offices globally, serve as collaboration hubs allowing our teams to come together when it matters. Homeworkers are equally supported, with dedicated social opportunities and resources.

Our inclusive culture is at the heart of everything we do. We proudly support our employees in bringing their whole selves to work with our six Employee Network Groups – Diverse Ability, Family, Gender, LGBTQ+, Mental Health, and Race/Ethnicity. These groups provide opportunities to promote diversity, equity, and inclusion and to connect, learn, and socialise through regular meetings and programs of activity. We are an accredited Fertility Friendly employer with our Fertility Policy, enhanced parental leave, and culture of flexibility ensuring every employee feels supported across their family planning journey and can work in a way that suits their family’s needs.

We are deeply invested in supporting professional growth for our employees through day-to-day career experiences, access to thousands of on-demand training sessions, regular career conversations, and the opportunity for global, cross-capability career moves.

We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse. If you'd like to apply and need adjustments made, you can let us know in your application.

About the role

We are seeking a VP, Client Services to successfully lead key client account(s) at a global pharma agency by providing sound, innovative, and strategic leadership. This individual will be required to establish and maintain effective senior-level client relationships. The VP, Client Services is responsible for client success and satisfaction, brand planning, strategic and tactical deliverables, and profitability of all assigned brands. The VP, Client Services will also play a significant role in new business activities and initiatives.

• Own and lead the client’s business within the agency. Lead the agency team with a thorough knowledge of marketing strategy, competitive landscape, challenges and opportunities that will influence the brand, market research techniques, brand planning, promotional venues, scientific background, and medical/legal requirements
• Develop and maintain senior-level client relationships, providing value as a strategic thinker, problem solver, and team leader
• Lead agency teams in annual brand planning
• Build and support a strong and strategically focused client/agency team
• Direct and motivate Account Supervisors and Senior Account Executives to effectively deliver value to our clients
• Guide team members’ career paths and skills development; conduct and coach direct reports and team members through regular feedback sessions
• Manage and monitor account financial performance, including group productivity and profitability
• Collaborate with creative team to initiate, develop, and produce the best possible creative product
• Ensure proper management of issues regarding timelines and cost efficiencies
• Propose and supervise client relationship-building activities
• Develop, monitor and/or advance internal operating procedures with Project Management Department to ensure efficiencies
• Identify and participate in the development of new business opportunities with existing or prospective clients

• Must possess a deep and thorough understanding of the pharma/healthcare advertising industry
• Digital marketing acumen and demonstrated experience in leading an integrated agency team in brand planning, budget development, execution, and measurement
• Demonstrated effectiveness in managing multiple clients and account teams
• Demonstrated success at developing valued relationships with senior-level client management
• Demonstrated success as strategic partner to clients
• Digital and multi-channel experience
• Must have participated actively in new business initiatives including planning and pitch presentations
• Must have proven success at identifying opportunities and securing organic client growth
• Superior presentation skills
• 12+ years of Brand AOR account experience, 5+ years of pharmaceutical advertising agency experience preferably in unbranded, disease awareness, patient marketing and education.
• 5+ years of leadership and supervisory experience
• Experience developing, producing, and leading multi-channel marketing plans and initiatives required
• Candidates must demonstrate hands-on proficiency in developing and delivering presentations in PowerPoint
• Must be able to travel based on client business needs (client meetings, market research, etc.)
• BA/BS degree required

$150,000 - $180,000 a year

What we can offer

You will receive a 401K plan with an employer match contribution up to 4% (immediately vested), as well as life insurance, disability coverage, and medical, dental, and vision plans for peace of mind. Enjoy flexible working arrangements, including hybrid and remote work, along with the option to work from anywhere across the globe two weeks each year. We provide 20 vacation days plus one personal well-being day, recognise 9 public holidays, along with gifted end-of-year holidays and an early Summer Friday finish in June, July, and August.

Access free counselling through our employee assistance program and personalized health support. Our enhanced maternity, paternity, family leave, and fertility policies provide support across every stage of your family-planning journey. You can also benefit from continuous opportunities to professionally develop with on-demand training, support, and global mobility opportunities across the business.

We encourage all applicants to read our candidate privacy notice before applying to Avalere Health.