Service Coordinator

Bemana is recruiting for a leading provider of pump system service, repair, and maintenance solutions across commercial, industrial, and municipal markets nationwide. Our client is looking to hire a Service Coordinator to report daily to their Baldwin Park location.

The Service Coordinator excels at scheduling and communication. This role organizes technician truck schedules, sets up service appointments with customers, and ensures all details are promptly updated in the software. The right candidate enjoys working with people, adapting to changing needs, and keeping operations running smoothly in a fast-paced setting. Our client offers a supportive environment, professional growth, and competitive compensation.

Position offers:

• Up to $85k/year salary. If your target pay is higher, we still encourage you to apply-we could request adjustments based on experience and market conditions.
• Comprehensive health, dental, and vision benefits.
• 401K with company match.
• PTO: start with 3 weeks + paid holidays
• Training and growth opportunities within the company.

Responsibilities:

• Delegating and directing service tasks, monitoring the progress of current projects, and managing the service team members to ensure the team's objectives and sales goals are met.
• Oversee the timely creation, completion, and accuracy of work orders to assure jobs can be executed quickly and accurately.
• Handling customer service calls and complaints and concerns quickly and professionally to maintain good customer relationships and to ensure repeat customers.
• Assisting with or performing administrative tasks, such as managing and updating invoices, processing new service orders, and tracking inventory.
• Auditing our service department to ensure the company's high standards, efficiency, and productivity goals are met.
• Oversee the scheduling of our technicians for small to large projects with tactical skills to continuously adjust and adapt scheduling to changing needs.
• Coordinate and manage weekly service meetings.
• Continually update Syteline system data build/entry, invoicing, ordering equipment. Account for labor hours.
• Interpret job orders, field service requests and estimates worker hour requirements for completion of job assignments.
• Analyze and resolve work problems or assists workers in solving work problems.

Qualifications:

• Two-year college, technical school, trade school; or five to ten years related experience and/or training; or equivalent combination of education.
• Previous sales and/or management experience in a fast-paced service company is preferred.
• Strong industry knowledge.
• Excellent leadership, communication, sales, and customer service skills.
• Can easily work with complex computer software and analytical tools.
• Continuous improvement skillset and organizational best practices.
• Strong creative thinking and problem-solving skills.
• Ability to effectively present information in one-on-one and small group situations to customers and other employees of the organization.
• Must have a valid driver's license.

Application Process

If your experience matches the description above, submit your resume, and one of our recruiters will be in touch to tell you more about the position and learn more about your experience and aspirations.

If your experience does not match this job description, we still encourage you to reach out to one of our recruiters, so we can learn about your professional aspirations for future job openings.

About Bemana

Bemana provides recruiting services to the nation's equipment and industrial sectors. Our clients and candidates value us for our specialized recruiting expertise, vast knowledge of the equipment and industrial job market, and ability to solve their most challenging employment needs. We have successfully recruited thousands of top-level professionals filling a wide range of management, sales, engineering, and technical positions across the nation.

Referral Program

Bemana offers a $500 reward for referrals that lead to a hire. So, if this job or location is not for you, but you know someone that might be interested, send them this link and we'll send you a check if they get hired. Terms & conditions apply.