Branch Operations Manager

Branch Manager

The Branch Manager oversees the overall operations performed at a specific branch location. Providing leadership and coordination of services to clinical and non-clinical personnel within the location. The manager may also serve as the site leader and serve as the liaison with regional leadership and serve as the representative of the company within the community.

Essential Functions and Job Responsibilities:

• Comply with all applicable company policies, procedures, and patient protocols.
• Comply with all current government regulations and professional standards respecting patient care.
• Ensures services provided by the branch location are done so in accordance with all federal, state, and local laws, rules, and regulations, including but not limited to those put forth by: CMS, Department of Health, DOT, FDA, OSHA, and the company's accreditation organization.
• Collaboration with member health systems, hospice partners and key community referral sources
• Looks for process improvement opportunities and makes recommendations to leadership.
• Creates an environment of growth through actively serving on the Regional Leadership Team.
• Works with the Sales leaders to promote AdaptHealth by new program development, operational backup, personal visits, coordination of educational activities, including growing new hospice accounts.
• Oversees timely and efficient execution of all branch operations including Respiratory staff (with appropriate clinical supervisory support, as required).
• Addresses service concerns, identifies trends and reacts accordingly.
• Maintains overall expenses at or below budget.
• Creates a team environment that allows AdaptHealth to say "yes" to referrals, processes referrals timely, efficiently, and accurately to grow our business as evidenced by achieving established customer service/patient satisfaction goals.
• Continuously reviews trends in referral satisfaction and complaints, determines root cause analysis, and implements appropriate communication/measures for improvements.
• Assist in resolving patient equipment and service problems under emergency conditions.
• Assist with preventative maintenance, required service checks, and patient/environmental assessment on home respiratory equipment during scheduled visits to patients.
• Assume on-call responsibilities during non-business hours in accordance with company policy.
• Works with others to ensure initial and ongoing training (including on the job training) occurs regularly with return demonstration and accountability as evidenced by achieving operational and regulatory audit goals.
• Ensures staff are properly trained on intake, handling and disposition of oxygen cylinder/contents and deliveries for commercial accounts.
• Oversees concentrator check lists which individually show each concentrator and how they are calibrated and cleaned according to manufacturer specifications.
• Inventory that is provided by prescription only, per FDA regulations or state regulatory bodies, will be held in an area with "limited access" so that its distribution is controlled.
• Control inventory at the branch level, ordering inventory in accordance with company restocking protocol.
• Ensures inventory is securely monitored, and any quantity discrepancies identified will be investigated and corrected.
• Reporting inaccuracies such as losses, thefts, or criminal activity, as well as counterfeit or contraband to the Board and any other appropriate federal or state agencies within (7) business days.
• Develop and maintain working knowledge of current products and services offered by the company.
• Maintain patient confidentiality and function within the guidelines of HIPAA.
• Completes assigned compliance training and other educational programs as required.
• Maintains compliant with AdaptHealth's Compliance Program.
• Perform other related duties as assigned.

Management/Supervision:

• Responsible for selection and hiring of qualified staff, ensuring an effective on-boarding, and providing comprehensive training and regular feedback.
• Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
• Establishes annual goals and objectives for the department based on the organization's strategic goals.
• Responsible for achieving organizational performance and retention goals, including timely completion of performance evaluations.

Competency, Skills, and Abilities:

• Leadership skills and abilities to successfully influence and bring together internal and external stakeholders to achieve shared goals.
• Strong ability to co-manage in a multi-site environment.
• Independent Thinker and Decision Maker
• Strong analytical and problem-solving skills with attention to detail
• Excellent verbal, written communication, and customer service skills
• Proficient computer skills and knowledge of Microsoft Office specifically Excel
• Ability to prioritize and manage multiple projects.
• Solid ability to learn new technologies and possess the technical aptitude required to understand flow of data through systems as well as system interaction.

Requirements

Education and Experience Requirements:

• An associate degree from an accredited college requires four (4) years equivalent work experience. Bachelor's degree preferred.
• Five (5) years' experience in the HME industry is required.
• Relevant experience in health care administrative, financial, insurance customer services, claims, billing, home health and/or medical terminology training preferred.
• Valid and unrestricted driver's license in the state of residence

Physical Demands and Work Environment:

• Work environment will be stressful at times, as overall office activities and work levels fluctuate.
• Must be able to bend, stoop, stretch, stand, and sit for extended periods of time.
• Subject to long periods of sitting and exposure to computer screen.
• Ability to perform repetitive motions of wrists, hands, and/or fingers due to extensive computer use.
• Must be able to lift 30 pounds as needed.
• Excellent ability to communicate both verbally and in writing.
• May be exposed to angry or irate customers or patients.
• Excellent ability to effectively communicate both verbally and written with customers with the ability to demonstrate empathy, compassion, courtesy, and respect for privacy.
• Mental alertness to perform the essential functions of position.
• Ability to work after non-business hours as needed.