Order Fulfillment Specialist

A bit about us:

As a leading food distribution cooperative worldwide, it's likely our products and services have seamlessly integrated into your daily routines. Whether it was while handling transactions for your children's meals at school, sharing a meal with loved ones, or simply grabbing a coffee on the go, our presence is felt. Working in collaboration with numerous Members and Suppliers, we remain committed to delivering top-tier quality across the nation. In brief - encompassing 900 member locations, exclusive access to expanded procurement options, a wide range of offerings, and formidable purchasing capabilities.

We are growing and looking for a Customer Account Representative to join our team in Atlanta!

Why join us?

• Strong company culture with a local presence.
• Great leadership and company culture.
• Hybrid work schedule.
• Excellent opportunity to join a growing organization.
• Comprehensive benefits & compensation package

Job Details

Responsibilities

• Manage the full order-entry process, including receiving, coding, processing, confirming, and tracking customer orders.
• Serve as a primary point of contact for assigned accounts and resolve issues involving product, pricing, allowances, freight, invoicing, shortages, and substitutions.
• Monitor customer purchasing activity and identify opportunities to increase participation and sales within assigned product categories.
• Communicate regularly with customers regarding orders, market conditions, product availability, promotions, and purchasing opportunities.
• Coordinate with suppliers and internal logistics teams to ensure accurate and timely deliveries.
• Partner with Accounts Receivable and Accounts Payable to resolve billing discrepancies and pass-through charges.
• Support category management initiatives including new programs, spot buys, replenishment opportunities, pricing updates, and customer commitments.
• Maintain strong working relationships across Category Management, Logistics, Finance, Quality Assurance, Marketing, and supplier partners.
• Participate in occasional industry events, purchasing conferences, or customer food shows.

Qualifications

• 3+ years of customer service, data entry, transaction processing, account support, inside sales, or related experience preferred.
• Foodservice, food distribution, protein/commodity, or related industry experience strongly preferred.
• Strong order management and problem-solving capabilities with excellent attention to detail.
• Comfortable working with pricing, freight, invoicing, and customer account issues.
• Strong communication skills and ability to build relationships with customers and suppliers.
• Proficiency with Microsoft Office and database/order-management systems (Dynamics 365).
• High school diploma or equivalent required; college or business coursework preferred.

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

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