Front Desk Receptionist

Job Description

Job Description

Description:

Be a part of our team at Dogtopia team! Dogtopia, the industry leader in dog daycare, boarding, and spa services has immediate openings for energetic, organized, business-minded individuals that will be the first point of contact as Canine Concierge. We are looking to make 2 PART-TIME hires. Candidates should LOVE dogs and be proactive in their development towards becoming better canine citizens - and, upon successful completion of training, can even bring their dog to work!

What we offer: Let's look at what Dogtopia does for you.

• It's always bring your dog to work day!
• Education in basic dog obedience and training
• Fun, dynamic team culture
• Career progression based on performance
• Additional Certification programs available
• Competitive wages with flexibility in scheduling
• Learn key skills related to customer service, teamwork, or even sales
• Benefits for Full-Time team members

Now that we have the fun out of the way, let's get into that what you can offer us.

Day to Day Duties

• Selling daycare enrollments
• Leading tours of our facility
• Booking Meet & Greet appointments on the phone
• Making phone calls to leads
• Following-up with Pet Parents and Dogs via phone and text
• Posting to Instagram and Facebook
• Using computer software including MS Office, IOS and more
• Multi-tasking-delivering customer service while balancing needs of Canine Coaches in playrooms
• Cleaning
• Managing a POS system
• Greeting EVERYONE that walks into Dogtopia!
• Understanding Dogtopia's Noble Cause
• Understanding our Dogtopia-isms

The Rules by which we, as DOGTOPIANS live by are:

We LOVE life unconditionally like a dog!

We STAY loyal to our pack!

We CHASE the absolute highest standards of safety.

We PLAY to our fullest potential.

We TREAT every day like It's the Most Exciting Day Every!

Clean and Safe Environment -to ensure our furry friends are always in a safe and clean environment we take pride in working as a team to get all the nitty gritty complete

• Maintains a neat and organized Front Desk team and area at all times.
• A self-starting individual with VERY STRONG organizational skills
• Sets the example for the team on the 3 S's (smile, story and satisfaction) and hold accountable to internal and external customer service standards.
• Answering Phones, emails and questions from Pet Parents
• Strive for high customer review ratings!
• ENJOY your team! GROW your team! and PLAY your fullest potential

As the Canine Concierge you are responsible to work with all customers and team members to ensure our customer experience sets the highest standards and satisfaction of our customers. Please take a moment and watch this short video to learn more about the brand:

Requirements:

Qualifications:

• Must love dogs
• Ability to spend up to 100% of the work time standing
• Ability to work flexible days and hours, including holidays and weekends
• Ability to work cohesively with others in a fun, fast paced environment
• Strong customer service skills, along with customer tolerant
• Ability to make/take phone calls while still assisting lobby
• Must be comfortable with upselling