Aviation Customer Support Specialist - Safety Equipment

Aviation Customer Support Specialist – Safety Equipment

SafeTech USA is a trusted leader in aircraft safety and maintenance services. We are currently seeking an Aviation Customer Support Specialist – Safety Equipment to join the Customer Service team at our location in the Dallas area. The Customer Support Specialist will work closely with the Sales and operations teams to provide customers with exceptional support and timely updates of the work status in process on all customer orders. These tasks will include providing customer support services to vendors, customers and operations teams by delivering timely and accurate reporting on work orders and providing status updates on customer account activity. This position requires an individual who is detail oriented with a strong work ethic, attention to detail and the ability to work independently.

Duties/Responsibilities:

• Develop strong relationships with aviation customers and provide constant status updates.
• Provide daily written updates on customer interaction to the management team.
• Collect data from Operations and Sales to prepare RFQs and Quotes with accuracy in a timely manner.
• Review and ensure accuracy of all data relative to component Work in Process.
• Analyze and update data to software to provide timely repair order statuses to customers.
• Provide daily written updates on customer interaction to the management team.
• Assist as needed with administrative duties and answering phones.
• Perform tasks in accordance with quality and regulatory requirements.
• Adhere to security and safety policies.

Required Skills/Abilities:

• Proficient with Word, Excel & PowerPoint and ERP systems.
• Ability to learn & use Quantum and Aeroxchange purchasing portal.
• Large key account customer experience.
• Ability to communicate at all levels internally and external to the company.
• Exhibit proficiency to multitask and follow through on all assignments through completion of tasks.

Education and Experience:

• High School graduate or GED required.
• Minimum of one year of experience in large commercial account customer service environment.