Quality Assurance Manager

POSITION SUMMARY

Reporting to the Director of Quality Assurance, the Quality Assurance Manager is responsible for performing routine and complex administrative duties for the department supported.

QUALIFICATIONS

Education: Bachelor's Degree in a human services discipline (e.g., Psychology, Social Work, Sociology, etc.) highly preferred. GED or high school diploma required.

Experience: Minimum of five (5) years experience in a managerial capacity, working for individuals with developmental disabilities. Knowledge of the Council on Quality and Leadership and Person Centered Planning. Knowledge of quality assurance mandates as determined by the DDA, Maryland Department of Education and other funding entities.

Skills: Must possess strong verbal and written communication skills. Must have demonstrated ability to communicate, listen and understand persons with autism, assisting them in advocating for their rights when requested. Must possess effective interpersonal skills with the ability to interact with diverse groups at all levels, including those with autism and other developmental disabilities, inside and outside the organization Computer literacy required with a proficiency in standard business software applications (e.g. word processing, e-mail and spreadsheet).

ESSENTIAL FUNCTIONS

• Develops and maintains good working relationships with external agencies that interface regularly with departments/programs. Maintains a current knowledge of primary contacts at those agencies in order to conduct business.
• Coordinate with other CSAAC Departments to complete Licensing applications for CSAAC and sites. Coordinate with outside agencies to complete licensing inspections.
• Assist with ensuring timely submission of documents for review by Standing Committee. Monthly development of Standing Committee Agenda.
• Daily review of Incident Reports and ABCs in CSAAC Information Management System (CIMS), to ensure appropriate incident reporting per the Policy on Reportable Incidents and Investigations (PORII).
• Facilitate Fire Code Compliance inspections at Residential sites, including maintaining records, scheduling, communication with Managers and completion of inspections.
• Facilitate completion of County Health inspections, including communication with Montgomery County DHHS and CSAAC departments.
• Participate in QA Site reviews and communicate with Managers regarding findings to ensure proper compliance with regulations.
• Maintain records and submit applications for CSAAC in Maryland Medicaid's online Electronic Provider Revalidation and Enrollment Portal (ePREP) or the new system Maryland Provider Registration and Information Management Enterprise (MPRIME).
• Assist with documentation requests from outside agencies such as OHCQ, DDA, and Liberty Healthcare.
• Assist with Incident investigation and reporting within the timeline per PORII within 24 hours of discovery or by the next business day to outside agencies as needed.
• Promotes and practices strict privacy regulations, according to HIPPA privacy guidelines.
• Other duties as assigned.

PHYSICAL REQUIREMENTS

While performing the duties of this job, the employee is regularly required to talk, hear, and use hands to finger, handle or feel objects, tools, or controls. Specific vision abilities required by this job include close vision.

POSITION SPECIFICATIONS

FLSA Status: Exempt

Department: Quality Assurance