Collection Specialist

Benefits Medical, dental, and vision insurance Long- and short-term disability Accident, critical illness, and cancer plans 401(k) matching plan Paid holidays Growth potential RNR Tire Express is ready to hire a full-time Collection Specialist with great customer service skills. An average Collections Specialist makes $16.00 to $20.68 in total with the bonuses. Day-to-day You can be found in the office Monday-Friday, 8:30 am-6:30 pm and Saturday 8:30 am-3:30 pm with one weekday off each week and Sundays off. Each day, you arrive at the office ready to maintain our customer relationships. Most of your day is spent on the phone or on the computer. Looking over applications, you strive to recognize and create opportunities to renew customer agreements. You provide excellent customer service as you make phone calls to our customers regarding expired agreements as well as references on expired accounts. By actively listening, you assist in resolving issues to facilitate renewal and prompt payment as necessary. You also schedule voluntary turn‑ins of merchandise. We also go out into the field to pick up product and do door hangers. Your patience and tact are essential in enhancing our relationships with our customers. When challenging opportunities arise, you handle them quickly all while providing top‑notch customer service. Your ability to multitask while managing the pace of a call and keeping focused on the customer is essential to your success. This also allows you to meet weekly goals. As a Collections Specialist, you thrive in our fast‑paced, people‑driven environment and get great satisfaction out of contributing to our continued success. Our Ideal Collection Specialist Positive – a can‑do attitude that helps you rise to challenges. Communicator – strong communication skills, especially over the phone. Passion for customer service – motivated to maintain relationships with our customers. Patient – ability to work with customers even when they're upset. Multitasker – prioritize and juggle multiple tasks effectively throughout a busy workday. Requirements Experience as a rental agent, account executive, account manager, account collection, or rent‑to‑own professional. Valid driver's license with a clean driving history. Can pass a drug screen and background check. Ability to work a flexible schedule. Professional communication skills in English (bilingual is a plus). Strong computer and phone skills. #J-18808-Ljbffr