Customer Service

Job Opportunity At Home Warranty Of The MidwestHome Warranty of the Midwest, Inc. is currently taking applications for a reliable individual to work on our claims team in our Sioux Falls, SD OR Rock Rapids, IA location. The ideal candidate would have strong communication skills as well as computer skills and customer service experience. This opportunity has a variety of job duties, a casual work environment and great benefits with a progressive, fast-growing company.Job Responsibilities Include:Investigate the nature of the incident being claimedEvaluate inspection reports, photos, previous service invoicesEnter data detailing the events and damage related to the incidentReview the claim-holder's warranty in order to determine what should be coveredCoordinate the services of mechanics to ensure the item is repairedNegotiate claim settlements with claimantsQualifications Include:2+ years prior experience in a similar role or call center experience is strongly preferredWillingness to accept new challengesSuperior communication skillsAnalytical thinking skillsA strong attention to detailSkill and experience with negotiationsAbility to handle conflictSound computer skills or the ability to quickly learn new softwareA strong work ethic and time management skillsBasic knowledge of HVAC, plumbing and/or electrical systems preferredBilingual (Spanish/English) preferred