IT Operations Support Analyst

IT Operations Support Analyst Under the supervision of the Manager, Business Analysts, the IT Operations Support Analyst is responsible for scheduling and monitoring system jobs, performing system updates and configurations, as well as escalating and documenting issues. This position requires strong attention to detail. Essential Duties and Responsibilities: Schedules and monitors system batches daily, including weekends. Follows established timeframes, proactively engages stakeholders to determine and publish the monthly batch calendar, and adjusts schedules due to ad hoc requests in both Production and Non-Production environments. Updates system factor tables. Updates security access. Supports operations of the applications. Triggers and monitors file transmissions. Ensures timely reporting of all production processing problems related to supported applications. Accurately analyzes and documents instances of application failures. Supports applications on-site and remotely as needed, including on weekends and off hours. Maintains support documentation and procedure manuals. Tests the applications and documents test cases, test results, including defect descriptions. Establishes, develops and maintains positive effective working relationships with internal stakeholders and vendors. Performs other tasks as assigned by management/supervisory staff. Qualifications (Competencies): The requirements listed below are representative of the knowledge, skill, and/or ability required. At least 2 years of work experience with batch scheduling and calendar planning. Strong attention to detail; a high degree of accuracy is required. Experience with user security administration, setting up and terminating users, creating and applying security roles, custom security access, and familiarity with security concepts. Problem solving skills. Effective written and oral communication skills. Very good organizational skills. Ability to learn and adapt to change. Ability to work in a team oriented environment. Education: Bachelor's degree or higher from accredited college in Computer Science, Business or a related field preferred. Will consider equivalent experience. Language Skills: Speak, read, write and understand English. Reasoning Ability: High Shift: This position requires regular weekend work, including Saturdays, Sundays, and holidays based on operational needs and established scheduling requirements. Physical Demands: Under 1/3 of the time: Standing, Walking, Climbing or Balancing, Stooping, Kneeling, Crouching or Crawling. 1/2 to 2/3 of the time: Sitting, Reaching with Hands & Arms. Over 2/3 of the time: Talking or Hearing. 100% of the time: Using Hands. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 1/3 to 2/3 of the time: Work near moving or mechanical parts, exposure to radiation, moderate noise. Building Service 32BJ Benefit Funds