Box Office Clerk

PTG Live Events, LLC, more commonly known as The Pabst Theater Group, is a multi-faceted
entertainment organization that hosts over 500 live events annually across six venues in downtown  Milwaukee:

• Pabst Theater


• Riverside Theater


• Miller High Life Theatre


• Turner Hall Ballroom


• The Fitzgerald


• Vivarium

The Pabst Theater Group is dedicated to providing top-notch hospitality to world-class artists and patrons alike.

This is a union-represented position in collective bargaining.

PRIMARY PURPOSE: The Box Office Clerk is responsible for providing excellent
customer service while efficiently handling ticket sales, reservations, and customer
inquiries. This role requires attention to detail, strong communication skills, and the
ability to work in a fast-paced environment, especially during peak times.

MAJOR DUTIES AND RESPONSIBILITIES:
• Greets customers and provide information on showtimes, pricing, seating,
and promotions.
• Sells tickets in person, over the phone, or online using the ticketing system.
• Handles cash, credit/debit card transactions, and issues receipts or tickets.
• Resolves customer concerns or refers them to management when necessary.
• Maintains a clean and organized work area.
• Ensures accurate record-keeping of sales, refunds, and exchanges.
• Assists with will-call tickets, shipped tickets, and group reservations.
• Monitors ticket inventory and reports any discrepancies to management.
• Follows opening and closing procedures of the box office.
• Collaborates with front-of-house staff and management to ensure smooth
operations.
• Adheres to all safety standards.
• Performs other duties as assigned.

MINIMUM EDUCATION AND EXPERIENCE REQUIRED:
-High School diploma or GED.
-One year of customer service, ticket sales, or clerical related work
experience.

PREFERRED QUALIFICATIONS:
-2 – 3 years of customer service experience.
-Cash handling experience.

GENERAL SKILLS/QUALIFICATIONS:
• Strong interpersonal skills.
• Ability to work with a wide range of people from diverse backgrounds.
• Ability to resolve customer complaints and issues while maintaining a
professional and calm demeanor.
• Excellent verbal and written communication skills.
• Ability to prioritize and manage multiple tasks and projects.
• Strong knowledge of customer service procedures and principles.
• Strong organizational skills with attention to detail.
• Proficiency with Google Forms and Gmail.
• Knowledge and interest in popular culture and live entertainment.
• Strong work ethic.
• Ability to work autonomously.
• Work well with a team and work collaboratively
• Strong time management skills.

• Ability to work independently with minimal supervision and ability to be self-
directed.

• Willingness to take initiative.

PHYSICAL REQUIREMENTS:
-Able to regularly lift and/or move up to 25 lbs. and occasionally lift and/or
move up to 50 lbs.
- Able to use close vision, distance vision, depth perception, color
determination, and adjustment of focus.
-Regularly required to stand for long periods of time, sit, walk, talk, and hear.
-Occasionally required to bend, twist, climb, kneel and balance.
-Occasionally required to use hands to grasp, reach and operate objects.
-Must comply with any safety or PPE requirements.
Reasonable accommodations are made to enable individuals with disabilities to perform
essential job functions.

WORK LOCATION(s):
Any Pabst Theater Group location within the metropolitan Milwaukee area.

SCHEDULE:
The majority of Pabst Theater Group events occur on nights and weekends. Must be
available to work multiple shifts per week. Weekend and evening availability is strongly
preferred. Hours are part-time and can vary dramatically from week to week depending
on the season.

WORK ENVIRONMENT:

The work environment consists of historic buildings that host live music. While
performing the duties of this job, the employee is primarily located indoors at Pabst
Theater Group venues. Occasionally the employee is exposed to outside weather
conditions if traveling between venues. The noise level in the work environment can
range from quiet to loud, depending on the type of event (including but not limited to:
concerts, comedy shows, book tours, etc.). Conditions can include normal to low light
conditions.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive
listing of activities, duties or responsibilities that are required of the employee of this job.
Duties, responsibilities and activities may change at any time with or without notice.
Travel is not typically required for this position.