Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Paid time off
• Training & development
• Opportunity for advancement
• Flexible schedule

ABOUT OUR AGENCY:
I opened my agency in 2020 and currently lead a close-knit team of five. We've built a welcoming, supportive environment where everyone works together, looks out for one another, and takes pride in providing excellent service to our customers.

Our agency offers licensing reimbursement, a break room stocked with snacks, and regular team lunches. We also enjoy spending time together outside of work, building friendships and strengthening our team.

Our office has a friendly, family-oriented atmosphere with a strong emphasis on teamwork and long-term relationships. As a small agency, we genuinely care about one another, and we're proud of the team we've built and the retention we've maintained. I'm looking for someone who is dependable, positive, and enjoys being part of a close-knit group. If you're looking for a supportive workplace where you're valued as an individual and can build a lasting career, we'd love to meet you!

ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Hunter Bentley - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.