Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Head of Talent and Guest Experience

Jobrapido

About Thursday Labs Thursday Labs is a podcast network built for the people shaping the future of business, technology, and culture. Founded in 2023 with no outside funding, we set out to prove that a small team with a high bar could produce the best shows in the world and own the audience that comes with them. Three years in, the network spans more than 75 shows, 3,000+ episodes, and over a billion views. Our hosts are founders, executives, creators, and investors at the top of their fields, and we run their shows end to end: guests, recording, production, distribution, and brand partnerships. Together with them, we bring household names onto our shows every week; the kind of people you'd recognize from the Oscars, the Billboard charts, and the Forbes list. We are not here to make content for the sake of views. The people who come on our shows have something to say that somebody out there needs to hear, and our job is to get it to them. See the . About the role We are hiring a Head of Talent and Guest Experience to own who appears on every show in the network. Everything we make is downstream of who sits in the chair. A great guest makes the host better, makes the clips travel, and makes the next great guest say yes. This is one of the most important hires in the company's history. You are a super connector with taste. You know a tier 1 guest from a tier 2 without being told, and you go get tier 1. You have gotten meetings with people you had no business getting meetings with, over and over, at scale, and you can walk through every touch it took. When someone doesn't reply to three emails, your instinct is to find the other door, whether that is their agent, their publicist, their chief of staff, a warm intro, or showing up at the event. You run hundreds of personal touches a week and every show you own is booked three weeks out. You are equally strong on logistics, and you know that half of this job is unglamorous. We shoot 25 to 35 episodes a month across the country. You send the calendar invite the second a guest says yes, book the studio, send the door code, run the 15-minute prep call, send the reminders, and you are the person they text when the front door is locked. You write the handwritten thank-you note after. If a shoot moves because a guest wasn't confirmed, you own that. Nothing drops. You are chronically online and you live in the world our guests come from. You constantly have a rotation of 3-5 podcasts going and find yourself quoting them daily. You know who just raised, who just left, and who's about to be big, and you knew it before it was announced. You show up where the people we want are, whether that is a dinner, a launch, a founder thing, or a group chat, and people are glad when you do. When one of our hosts sits down with a guest who just appeared on TBPN, you post the photo, tag everyone, and write \"who should come on next?\" without being asked, because you can't help it. You can be trusted completely. You will hold relationships with some of the most recognizable people alive and you will know things that cannot leave the room. You are competitive, and landing a name nobody thought we'd get feels like winning. Here, it also pays like winning. You will work directly with the Founder and CEO. Our producers own show direction and prep docs, our editors own the content, and you will have every AI tool that makes you faster. As the network grows, you will shape how this function is structured, including who gets hired under you. Responsibilities Talent Set the guest standard for every show in the network and decide who gets invited. Build and maintain target lists per show with the host and producer, bringing your own names to the table. Run outreach across email, LinkedIn, Instagram, X, text, agents, publicists, chiefs of staff, and warm intros until it is a yes or a hard no. Keep every show fully booked three weeks out. Build real relationships with the people you book, so that if you text them in a year, they text back. Guest experience Own scheduling, studio booking, door codes, and day-of logistics for 10-15 shoots a month. Schedule 15-minute prep calls between guests and producers, chase the prep form, and make sure prep docs go out on time. Send the one-week, day-before, and day-of reminders. Be the guest's point of contact from yes to thank-you note. Deliver finished content to guests and stay on them until they post it. Keep Notion current so anyone on the team can see the state of any shoot at a glance. You should apply if this sounds like you You have gotten meetings with people you had no business getting meetings with, repeatedly, and at scale. Podcast booking experience is not required. Chiefs of staff, community builders, BD and partnerships people, and people who run events for a fund are all strong backgrounds. You live in New York, or you are willing to, and you are already plugged into the tech and media scene here. You know what is happening in tech and media before it is announced, and you probably write or text about it. You can run high volume with zero dropped balls. Dozens of shows at once, nothing slips. You are discreet. People trust you with information and you have never given them a reason not to. You are competitive and you want your compensation tied to the names you land. You are proficient with AI tools and you reach for whatever makes you faster. You are comfortable with US business hours and can be in a studio in New York on shoot days. Working at Thursday Labs We are a small team running a large network. It works because of how we operate. You own your outcomes, and when something slips you say so before anyone has to ask. You tell the truth early, to the team and to our hosts, including when it is uncomfortable. When you say a thing will be done, it is done, and people stop checking. You can be trusted with what cannot leave the room. Agency with accountability. Truth before comfort. Trust that is earned and kept. If that reads as obvious to you, you will fit here. Feedback is direct and immediate. We are async-first, we live in Slack and Notion, and we keep meetings to a few a week. When the work is done, we go to dinner. Where you work: Based in New York. In the studio on shoot days, wherever you work best the rest of the week. Flexible time off: Take the time you need to stay sharp. Recharging is part of the work. Parental leave: Flexible parental leave for new parents. Upside: Every person on the team shares in brand-partner revenue across the network. Bigger guests bring bigger partners, and everyone feels it. Growth: Our team is small and the network is large. You will have exposure to production, distribution, and partnerships well beyond your core role, and a direct line to the founder. Equal opportunity Thursday Labs is an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.

Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Head of Talent and Guest Experience in Albany, NY vacancy
  • $21 - $21.25 per hour

     ..., NY, to oversee the store's operations ensuring maximum profitability through efficient guest services and expense management. The role demands prior retail management experience, flexibility in schedule, and the ability to meet physical demands such as standing for long... 
    Suggested
    Hourly pay

    Spirit Halloween

    Albany, NY
    2 days ago
  • Subway - 6831-0 in Troy, New York is seeking a Shift Manager to ensure excellent guest experience, maintain restaurant operations, and supervise staff. Key responsibilities include inventory control, training Sandwich Artists, and ensuring equipment functionality. Applicants... 
    Suggested
    Shift work

    Subway - 6831-0

    Albany, NY
    3 days ago
  • $23 - $23.25 per hour

     ...for overseeing store operations, maximizing sales and profitability, and maintaining excellent guest services. The ideal candidate will have prior retail management experience and meet physical demands. This is a full-time position with an hourly rate ranging from $23.0... 
    Suggested
    Hourly pay
    Full time

    Spencer Gifts

    Albany, NY
    2 days ago
  • Global Partners LP in Albany, NY is seeking a Guest Service Associate to deliver a top-notch guest experience and support store operations. You will greet guests, operate the POS, manage cash and inventory, and perform housekeeping tasks to keep the store stocked and welcoming... 
    Suggested
    Flexible hours
    Night shift
    Weekend work

    Global Partners LP

    Albany, NY
    3 days ago
  • Subway - 4353-0 in Albany, NY is looking for a Manager to enhance guest experiences, ensure food safety, and manage restaurant operations. The ideal candidate will have at least two years in a restaurant setting, strong communication skills, and experience in training staff... 
    Suggested
    Full time
    Part time
    Shift work
    Weekend work
    Afternoon shift

    Subway - 4353-0

    Albany, NY
    3 days ago
  •  ...RaceTrac is hiring a Store Associate in New York. You will deliver exceptional guest service at the register or self‑checkout, help keep shelves stocked, and maintain cleanliness across the store. The role emphasizes teamwork, a fast‑paced environment, and opportunities... 
    Flexible hours
    Night shift

    RaceTrac

    Bethlehem, NY
    4 days ago
  •  ...Floor Staff to join our team in New York. The role covers Box Office, Concession, and Usher duties, focusing on delivering exceptional guest service while handling cash and interacting with guests across stations. Responsibilities include operating POS, promoting Regal... 
    Work at office

    Regal Entertainment

    Albany, NY
    13 hours ago
  •  ...Cortland Hotel Group, LLC is seeking a Front Desk Agent in New York to warmly welcome guests and manage check-in/out with accuracy. You will assist with reservations, upsell room features, and provide helpful information about hotel facilities. The role requires excellent... 
    Flexible hours
    Night shift

    Cortland Hotel Group, LLC

    East Greenbush, NY
    2 days ago
  •  ...centered environment that reflects our hospitality while driving sales and brand standards. The role requires retail management experience, strong communication skills, and flexible availability, including nights and weekends. Location is Store 0126-Stuyvesant Plaza-... 
    Flexible hours
    Night shift

    Chico's FAS, Inc. paying for Chico's Retail Operations, Inc.

    Albany, NY
    4 days ago
  •  ...focus on quality beverages and food, staff coaching, and maintaining store standards. The role offers growth through development experiences and a comprehensive benefits package, including health insurance, a 401(k), tuition coverage, paid time off, and opportunities... 
    Shift work

    Starbucks

    Latham, NY
    5 days ago
  •  ...expertise. You will be a subject matter expert with deep knowledge and experience, using your influencing and advisory skills to guide important...  ...-solving environmentYou are an expert proficiency in SAP Talent & HR.You have Advanced proficiency in business process analysis... 
    Full time
    Work experience placement
    Live in
    Work at office
    Local area

    Accenture

    Albany, NY
    5 days ago
  •  ...Accenture is seeking a Manager in Talent & Workforce to lead future-state talent processes and AI integration for clients, embedding...  ...traveling up to 80% to serve clients. This role requires 5+ years in talent transformation and experience with leading tools. #J-18808-Ljbffr... 

    Accenture PLC

    Albany, NY
    4 days ago
  • $45k - $65k

    Job Title Retail Guest Experience Sales Specialist Job Overview Our Retail Guest Experience Sales Specialists are a driving force behind Bob’s Discount Furniture’s success and expansion. Whether you're looking for full-time or part-time opportunities, you'll find a supportive... 
    Hourly pay
    Full time
    Part time
    Local area
    Flexible hours
    Afternoon shift

    Bob's Discount Furniture

    Latham, NY
    11 hours ago
  • $109.3k - $120.8k

     ...our students, together. POSITION OVERVIEW  The Director of Talent Acquisition & Attraction oversees, develops, implements, and...  ...recruitment load. Provide vision, strategic leadership, and practical experience to talent acquisition infrastructure. Manages the day-to-day... 
    Casual work
    Work at office
    Local area
    Relocation
    Flexible hours

    KIPP Capital Region

    Albany, NY
    1 day ago
  • $101.77k - $128.07k

     ...other duties as directed. Minimum Qualifications : Please note this is not a remote-only position.Associates degree with 10 years experience (professional license may be substituted for 3 years experience); or a Bachelor's or Masters degree with 10 years experience (... 
    Permanent employment
    Full time
    Contract work
    For contractors
    Apprenticeship
    Work at office
    Local area
    Immediate start
    Night shift

    State of New York, USA

    Albany, NY
    6 days ago
  • $18 per hour

     ...Description Description:Join the Award-Winning Complexions Spa Team – Guest Services Position (Albany Location) Voted Best Spa by Capital...  ...retail and gift card purchases Ensure every guest's experience is five-star—from what they see and hear to what they smell and... 
    Full time
    Part time

    Complexions Inc

    Albany, NY
    more than 2 months ago
  •  ...We Are:Talent and Organization, and we help clients reinvent how work gets done in an AI-enabled world. How? We make decisions based on insights, experience, and business strategy. We give people the tools and roadmaps to do their best work. We create digital experiences... 
    Work experience placement
    Live in
    Work at office
    Local area
    Shift work

    Accenture

    Albany, NY
    2 days ago
  • $101.77k - $128.07k

     ...sometimes overnight, is required. Performs other duties as directed. Job Requirements: Associates degree with 10 years experience (professional license may be substituted for 3 years experience); or a Bachelor's or Masters degree with 10 years experience (... 
    Full time
    Contract work
    For contractors
    Work at office
    Local area
    Immediate start
    Remote work
    Night shift

    State University Construction Fund

    Glenmont, NY
    17 hours ago
  • $18.73 - $21.94 per hour

     ...Guest Service SupervisorOur Guest Service Supervisor (GSS) is responsible for accomplishing...  ...a Fortune 500 company with 90+ years of experience, we're proud to fuel communities—...  ...opportunities for growth. We have an amazing Talent Development Team who create trainings for... 
    Local area
    Flexible hours
    Shift work
    Night shift

    Global Partners

    Albany, NY
    5 days ago
  •  ...from discovery to measurement. One year remote contract. The application deadline for this role is 10/28/2026. Learning Experience and Enablement Manager Responsibilities: Lead client meetings, discovery workshops, and executive readouts, building trusted relationships... 
    Contract work
    Remote work

    Jobrapido

    Albany, NY
    2 days ago
  •  ...their best work; and design human‑centered, digital employee experiences that drive engagement and performance.We develop forward‑thinking...  ...change with confidence. Our team is at the forefront of talent, HR, and organizational consulting, supporting clients across... 
    Full time
    Live in
    Work at office
    Local area
    Shift work

    Accenture

    Albany, NY
    9 days ago
  • $185k - $220k

     ...strengthen leadership, team management, and employee engagementOversee talent acquisition, workforce planning, and hiring processes to meet business goalsRequirements10-20 years of progressive HR experience with at least 3-5 years of experience in a leadership roleRetail,... 
    Work at office

    Abacus Group

    Albany, NY
    6 days ago
  • $110k - $120k

     ...Human Resources, including employee relations, payroll, benefits, talent acquisition, learning and development, HR operations, and...  ...stakeholders. Support cross-functional collaboration to enhance employee experience and institutional effectiveness. Required Qualifications Master... 
    Full time
    Work at office
    Afternoon shift

    Excelsior University

    Albany, NY
    4 days ago
  •  ...passionate about your future as we are, join our team.KPMG is currently seeking an Associate Director, Senior Service Designer (GenAI Experience) to join our Digital Nexus technology organization. This is a hybrid work opportunity. Responsibilities:Lead the strategic design... 
    H1b
    Local area

    KPMG

    Albany, NY
    8 days ago
  • $120k - $140k

     ...excellence across both campuses in all core HR domains including talent acquisition, labor and employee relations, benefits...  ...campus HR guidelines, and standardize onboarding/offboarding experiences across each campus. Minimum Qualifications : Required Qualifications... 
    Permanent employment
    Full time
    Contract work
    Remote work
    Flexible hours

    State of New York, USA

    Albany, NY
    6 days ago
  •  ...Qualifications Bachelor's degree from an accredited college or university required. Minimum of 3 years of Human Resources management experience. Human Resources Certification preferred. Department of Labor approval required. Adams and Associates, Inc. abides by the... 
    For contractors
    For subcontractor
    Local area
    Immediate start
    Monday to Friday

    Adams and Associates, Inc.

    Glenmont, NY
    4 days ago
  •  ...healthcare organization, is seeking an experienced, business-minded Director of People to lead the people side of its physician experience and oversee HR operations. Reporting to the Chief People Officer and partnering closely with clinical leadership, this individual... 
    Remote work
    Flexible hours

    Jobrapido

    Albany, NY
    2 days ago
  •  ...professional employees as part of the organization's focus on talent developmentAssist in building a strong organizational cultureEnsure...  ...equivalent combination of education and experienceOperations experience preferred but not required, with at least one year working in/... 

    Posigen

    Albany, NY
    4 days ago
  • $65k - $75k

     ...Director of HR will oversee all aspects of human resources, including talent acquisition, employee relations, compliance, performance...  ...community. Minimum Qualifications: Minimum requirements: 7 years of HR experience with a minimum of 2-4 years at the management level 4-year... 
    Full time
    Summer work

    JCC Association of North America

    Albany, NY
    2 days ago
  • $101.77k - $128.07k

    Construction Project Manager - Continuous RecruitmentSalary Range: From $101771 to $128069 AnnuallyEmployment Type: Full-TimeAppointment Type: PermanentJurisdictional Class: Competitive ClassTravel Percentage: 30%

    StateJobsNY

    Albany, NY
    4 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Head of Talent and Guest Experience. Be the first to apply!