Senior Computer Operations Specialist

Senior Computer Operations Specialist Enterprise Technology - University Data Center All Applicants Weekly Scheduled Hours: 40 hours per week FLSA Status: Non-Exempt Earliest Start Date: Immediately Position Duration: Expected to Continue Location: Austin, TX This is a hybrid position, working three evenings onsite and one evening remote. The onsite vs. remote days are subject to change. This is a 4‑day × 10‑hour shift with three days onsite and one day remote. The position is security sensitive and subject to university guidelines and Texas Education Code *51.215, authorizing background checks for security‑sensitive positions. Travel is limited to training (e.g., conferences/courses). Purpose The position is responsible for operating and monitoring computer systems and peripheral equipment within a command‑center environment inside University Data Centers. The goal is to ensure overall availability and reliability to meet or exceed defined service levels of the data center. Responsibilities Monitor and control the operation of computer system consoles. Analyze and prioritize reported issues, escalating and coordinating resolution. Perform data hall tasks upon request (e.g., securing access to UDC Austin data centers, tier‑1 technical assistance for customers, escorting UT personnel and vendors, data‑center site checks). Receive and ship parts, supply equipment, and provide media‑destruction services for UDC customers; remove and deliver data‑center surplus as needed. Administrative tasks and adherence: respond to and fulfill job tasks within established SLAs, maintain acceptable driver rating per Policy UTS157, manage email/project work/meetings/training, maintain strict attendance and punctuality. Perform other related functions as assigned. Required Qualifications U.S. Citizen, resident, or officially recognized asylee (subject to security investigation). High school graduation or GED. Three years of experience operating computers and auxiliary equipment. Superior customer service skills. Ability to prioritize tasks effectively. Work seamlessly across organizational boundaries. Strong verbal and written communication for coordinating with maintenance or upgrade personnel. Must complete and pass a CJIS background check. Preferred Qualifications Five or more years of experience or training supporting operation of computers and equipment. Experience supporting operations during overnight shifts. Experience supporting mission‑critical data centers or NOCs. Understanding of electrical and mechanical systems in critical data‑center operations (HVAC, electrical, UPS). Knowledge of networking concepts, protocols, and cabling. System administration of Windows, Unix, and/or mainframe platforms. Ability and willingness to find creative solutions to reduce costs with minimal impact on reliability. Technical certifications such as ITIL, A+, or Data‑Center. Driving Required Class "C" operator's driver's license required. Must provide a current three‑year driving record. Texas residents must obtain a Texas driver’s license within 30 days of becoming a Texas resident. Salary Range $44,000 + depending on qualifications. Shift differential: additional $6,000 annually. Benefits Competitive health benefits (employee premiums 100%, family premiums 50%). Vision, dental, life, and disability insurance options. Paid vacation, sick leave, and holidays. Teacher Retirement System of Texas (defined benefit plan). Additional voluntary retirement programs: tax‑sheltered annuity 403(b) and deferred compensation program 457(b). Flexible spending account options for medical and childcare expenses. Training and conference opportunities. Tuition assistance. Athletic ticket discounts. Access to UT Austin's libraries and museums. Free rides on all UT Shuttle and Capital Metro buses with staff ID card. Working Conditions Work in all weather and extreme temperature conditions. Work around standard office conditions, electrical and mechanical hazards. Repetitive use of a keyboard and manual dexterity (e.g., mouse). Lifting and moving up to 50 lbs. Work in non‑office settings (walking, bending, climbing stairs and ladders). Requirement to complete and pass a CJIS background check. Work Shift Monday–Thursday, 10 pm – 8:30 am (subject to change). Frequent nights, some weekends and holidays required. Required Materials Resume/CV Three work references (at least one from a supervisor) Letter of interest #J-18808-Ljbffr Phase2 Technology