Customer Service Specialist
Employment Solutions of New York, Inc.
Are you a customer service superstar?
Employment Solutions is partnering with a client company to hire a Sales Support / Customer Service Representative to work on site in Milford, CT . This is a direct hire full-time position with outstanding benefits. Our client manufactures and sells high-performance metal components & assemblies.
Responsibilities:
- Support field sales and serve as the liaison between the customer and our quality, engineering and manufacturing departments
- Great customer service and account maintenance duties including scorecard and portal management
- Review orders for accuracy, coordinate order entry activity, and expedite order information to internal departments, external customers and sales organizations
- Prepare and coordinate customer quotations and proposals (either directly to customers or with field sales representatives)
- Maintain CRM database and customer data within company systems including ERP & CRM systems
- Monitor account activity, analyze overall account performance, and provide sales forecasts.
- Occasional travel to customer locations (10%), possible overtime
Required Education and Experience:
- BS degree or BA degree a plus
- 5+ years’ experience in sales support
- Previous business and sales experience in manufacturing environment highly desired
- Proficient in MS Office, CRM, Teams
- Knowledge of technical and mechanical aspects of products and services
- Knowledge of pricing strategies and negotiation techniques
- Excellent communication skills
- Excellent organizational abilities to work effectively on multiple projects
- Problem-solving aptitude and ability to ‘think on your feet’ a must
- Knowledge of factory production and engineered solutions a plus
If you would like to learn more, please send your resume to: View email address on click.appcast.io
$18.95 - $25.15 per hour
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