MVA Assistant Branch Manager II (Talbot County)

MVA Assistant Branch Manager II (Grade 18) The Motor Vehicle Administration (MVA) is seeking a dynamic, progressive candidate for the Assistant Branch Manager II role, focused on delivering premier customer service with innovative ideas and solutions. This position serves at the pleasure of the Appointing Authority and is an open recruitment. Current vacancies exist within Talbot County. Responsibilities Assisting the Branch Manager in planning, leading, directing, organization, and overseeing assigned branch operations, audits, compliance, and premier customer service Working with employees to solve problems for customers Plans, assigns, schedules, and evaluates the work of subordinate supervisors, driver license agents, customer agents, maintenance, and support staff Acting as a change agent within the MVA Developing workflow efficiencies Working in a union environment Ideal Candidates will possess Excellent critical thinking skills Experience managing and adjusting the staffing levels of large teams to fit business needs Excellent people skills and customer service experience Excellent written and verbal communication skills The ability to give input and implement changes to policy and procedure Desire to act as a public servant, providing premier customer service Three or more years of leadership experience, preferably in a fast‑paced, customer‑focused environment Two (2) years of experience working in the State or Federal Government Preferred Qualifications Possession of an Associate of Arts degree from an accredited college or university. Three (3) years of experience supervising the operations of a retail‑banking branch; the operations of an independent unit of a larger retail organization; or the operations of a subordinate section within a non‑profit or governmental transportation or regulatory organization. OR Three (3) years of experience supervising the operations of a subordinate section or unit that includes the processing of drivers' licenses, vehicle titles/registration, insurance compliance or other related function. Additional education at an accredited college or university may be substituted at a rate of thirty credit hours for up to one year of the required experience. Additional experience may be substituted on a year‑for‑year basis for the required education at the rate of one year of experience for thirty credit hours of education, for up to two years of the required education. Employee Requirements Employees in this classification will be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland. Benefits MDOT offers a generous and competitive benefits package. Equal Opportunity Employer The MVA is an equal‑opportunity employer. The MVA does not discriminate based on age, ancestry, color, creed, gender identity or expression, genetic information, marital status, mental or physical disability, national origin, race, religious affiliation, belief or opinion, sex, or sexual orientation. All applicants must be legally authorized to work in the United States under the Immigration Reform and Control Act of 1986. #J-18808-Ljbffr Maryland Department of Transportation