Communications Specialist Supervisor

Communications Specialist Supervisor (Open)

Make a difference in Public Services for our Citizens. Be our second set of eyes and ears by working behind the scenes in assisting our Law Enforcement in emergency situations. Come work in a profession that will take you from zero to a hundred in seconds flat. No day is ever the same and there is rarely a dull moment. We need problem solvers that can be the calm in the eye of the storm, all from our brand new Communications Center. Take pride in a profession that makes a difference in serving our Citizens. Join our Communications Center at the Nebraska State Patrol and be our next Headset Hero!

Plans, assigns, and supervises the work activities of assigned employees to attain work goals and to ensure consistent application of administrative and operational policies, procedures, and standards. Recommends personnel actions such as appointments, promotions, disciplinary actions, grievance dispositions, status changes, and separations to identify and recognize employee performance. Schedules assigned employees to maintain continuous operation of a twenty-four hour, multi-shift communications center; establishes vacation and emergency backup schedules. Provides critical operational information and on-going training to agency employees on policies, procedures, security requirements, equipment usage, and general operations of the communications center; instructs members of other agencies within the State on agency operating procedures and functions in communications, radio, teletype, and computer formats, and related criminal records. Summarizes and maintains documents for communications related information. Operates radio and various computer systems and telephone communications devices to collect and share restricted access mission critical information with law enforcement officers. Obtains information including but not limited to, driving records, wanted checks, criminal history records, and vehicle registration checks for officers in the field. Operates National Law Enforcement Teletype System (NLETS) computer-based message switching system that links together state, local, and federal law enforcement and justice agencies for the purpose of information exchange links state, local, federal, and international law enforcement, justice and public safety agencies to exchange critical data. Distributes, appropriately and expeditiously, restricted access mission critical information to and from law enforcement officers. Operates Communication Aided Dispatch (CAD) to initiate, receive, and relay messages and manages emergency and non-emergency incidents and dispatch resources to ensure proper incident and resource management and sharing of critical location information. Handles incident information to ensure shortest response times, responder safety, and protection for the public. Communicates within the agency and local and out-of-state law enforcement agencies. Records calls for service and officers daily activities into the CAD system and maintains current and accurate information in the CAD system pertinent to each call. Utilizes the Statewide Radio System (SRS) to monitor and track NSP communications and local radio traffic on the Regional Operating Channel. May monitor and utilize other radio systems based on geographical resources. Accesses statewide radio system outside of assigned area, as needed. Accesses and uses the classification coding component of the National Crime Information Center (NCIC) computerized database to inquire and disclose information in the system for other criminal justice agencies about crimes and criminals. Communicates this information to law enforcement officers to assist in apprehending fugitives, locating missing persons, locating and returning stolen property, and to aid in the protection of law enforcement officers encountering individuals searched. Answers calls and receives notification of emergencies or calls for assistance from officers, other public safety agencies or individual citizens. Interviews callers to share, seek, and log in or record information and to evaluate the situation. Decides on proper response based on the nature of the call and the information available in compliance with federal, any State and agency regulations. Dispatches resources or refers callers to respond to specific situations. Dispatches sworn law enforcement, medical response, fire department, and wreckers' staff, and other resources as needed. Provides information to emergency responders to facilitate their handling of the situation upon arrival. Directs and coordinates responding units and agencies to the scene of the emergency. Advises other agencies or mobile units of the presence of other emergency vehicles responding to the scene, as needed. Communicates mission critical information to supervising managers; communicates information on community resources (e.g., victim/witness program, shelters, and consulate services) to customers; communicates to pertinent agencies information about community events having large crowds and traffic congestion issues that may require law enforcement or traffic management responses. Maintains, or causes to be maintained, in good working order, all equipment authorized to operate or monitor as well as current and accurate files, logs, rosters, or records as required.

Minimum Qualifications: Two years of communication experience in call center, 911 center, or law enforcement communication center. Must be at least 18 years of age and possess a high school diploma or equivalent to ensure successful completion of required training.

Legal Requirements: Applicants must successfully pass pre-employment dispatch testing, hearing and eyesight exams, and security and background checks, and a psychological evaluation administered by a medical professional. Applicants will be screened for a record of criminal activity and criminal history using fingerprint-based employment checks or other assignments and before unconditional employment is offered. Applicants must be free of felony convictions. Applicants cannot maintain a continuous associations or dealings with persons, groups, or organizations, that they know or should know, are under criminal investigation or indictment or who have a reputation for present, ongoing involvement in felonious or criminal behavior. Applicants must successfully complete Combined Law Enforcement Information Network (CLEIN) training. Applicants must become NCIC Certified within twelve months from the date of hire. Failure to do so will result in termination of employment unless approved circumstances exist.

Other: Resumes will not be accepted as a substitute to your applicant information. Failure to complete all areas of your employment application may result in your application being disqualified from our selection process. Regular and reliable attendance is expected. Applicants will be screened for a record of criminal activity and criminal history using fingerprint-based employment checks or other assignments and before unconditional employment is offered. Applicants must be free of felony convictions, and cannot maintain a continuous association or dealings with persons, groups, or organizations that they know, or should know are persons or groups or organizations under criminal investigation or indictment or who have a reputation for present, ongoing involvement in felonious or criminal behavior. Applicant must successfully complete an extensive background screening prior to being employed, which includes completion of a Personal History Questionnaire. Selection process will include an interview. Interested applicants are encouraged to schedule a tour of the facility prior to their interview.

Knowledge of:

• Security policies and procedures
• English grammar, spelling, syntax, vocabulary, and pronunciation rules and usage
• Radio communication signals, formats, codes, and procedures
• NSP policies, rules, and regulations concerning radio, telephone, telecommunications, and emergency procedures
• Communications and information dissemination protocols
• NSP policies and procedures concerning emergency and non-emergency situations
• Criminal and motor vehicle laws and related terminology
• General geography and topography of Nebraska including major highways, intersections, cities, towns, and landmarks
• Names and radio call signals for employees within assigned area
• Computer terminology and computer terminal operation
• Procedures for entering and retrieving confidential information from National Crime Information Center (NCIC) computer codes, National Law Enforcement Teletype System (NLETS) international, computer-based message switching system that links state, local, federal, and international law enforcement and justice and public safety agencies
• Operating protocols and applications of the Nebraska Information System (NIS)
• Operating protocols and applications of the Nebraska Criminal Justice Information System (NCJIS)
• Institution or agency policies and procedures governing events such as motor vehicle accidents, vehicle pursuits, hostages situations, natural disaster spills of hazardous materials, and emergency and routine emergency service responses
• Rules and regulations of the Federal Communications Commission pertinent to transmitting and receiving of messages
• National Law Enforcement system codes, and all related regulations and procedures, including protocols of intra-system and inter-system operations.

Skill in:

• Operating computer terminals, office equipment and communications center equipment
• Entering and retrieving information from NCIC, NCIC, NLETS, NBLETS, and CAD
• Typing at 35 wpm (net) and entering data accurately into appropriate databases.

Ability to:

• Supervise assigned staff
• Demonstrate and mentor staff on high standards of ethical conduct, honesty, and integrity
• Communicate and express in person, and by telephone, email, and correspondence with staff of internal and external agencies
• Provide courteous customer service with a commitment to quality
• Understand the customer and information being communicated
• Listen to others and respond appropriately
• Operate two-way radios, data terminals, or other communication center equipment
• Listen, understand, document and speak using good clarity, tone, volume, syntax, grammar, inflections, and modulation
• Communicate with persons from all sectors, including, medical, professional, criminal