Night Manager

Night ManagerWe are seeking a Night Manager to join our team in the Lawrence/Topeka area! The Night Manager is responsible for assisting with the management of contract compliance for designated building maintenance services, as well as maintaining the relationship between City Wide and Independent Contractors. Employees must possess the ability to review the client contract and verify that work expectations have been met.City Wide Facility Solutions is a leader in the building maintenance industry, with locations that serve communities across the U.S. and Canada. Our company mission is to create a ripple effect...by positively impacting the community of people we serve. Our vision is to be the first choice for our clients, contractors, and employees. Our values of community, accountability, and professionalism are how we model success. At City Wide, you will find a high-energy work environment that rewards performance within a collaborative, inclusive, and fun environment. Are you ready to join?Essential functions:Develop and maintain productive working relationships with Independent Contractors (IC) by communicating client priorities and collaborating on solving problems.Review the scope of work and ensure quality assurance per account to retain existing business and gain new business.Communicate with the Facility Services Manager daily for any issues that need immediate attention, including the nightly recap via email or phone message.Make recommendations for IC work assignments, manage to client standards and company guidelines, and discharge if not meeting the service level agreement.Manage inspections, customer complaints, customer requests, new client starts, or VIP treatment needing attention.Execute City Wide's New-Start Policy, Customer Complaint Policy, Four Star Policy, and other operational policies and procedures.Ensure compliance with client policies & procedures, approved cleaning tools and equipment, and their proper use.Other duties as necessary.This position is hybrid as you will be overseeing multiple office buildings.