Program Manager - Mental Health Services

Ascentria Care Alliance has been transforming underserved communities for over 150 years, providing a wide range of services to children, families, and seniors across five states. Recognized as one of the largest human services nonprofits in New England and one of the top 100 women‑led businesses in Massachusetts, we envision vibrant communities where all individuals have access to resources to support one another to overcome challenges and seize opportunities. Work Location/Program Overview: The Maine Mental Health Programs started on July 1, 1997. We serve clients in the greater Auburn/Lewiston and Waterville area. The administrative offices are located in Auburn and Waterville. The Maine Mental Health Community Based Programs provide intensive case management to adults with mental illness and substance use who often experience homelessness. The main focus is on recovery strategies, community support, and advocating for client rights while encouraging self‑advocacy. Work with us and make a difference: The Program Manager provides operational and clinical leadership for our Maine Mental Health Community Programs within Ascentria Care Alliance, ensuring alignment with the organization’s mission and strategic plan. This role oversees day‑to‑day operations, treatment planning, and program effectiveness while guiding, supporting, and developing staff. The Manager fosters strong community and partner relationships, maintains compliance with state and federal regulations, and plays a key role in organizational planning and advocacy. This position requires regular travel, participation in leadership activities, and availability for crisis response. Position Overview: The Program Manager will oversee the operations of Mental Health Community Programs and closely work with our Mental Health Congregate Care Programs. This position prefers a Master’s degree, but we will consider candidates with a Bachelor’s degree and 5+ years of experience. Clinical support for individuals served Program Effectiveness and Operations Supporting and Supervising Staff Community Engagement Back‑up On‑Call Duties to be shared with the Director Completing quarterly reviews of the people served through the DHHS/OBH managed care system Here’s what we’re looking for: A master’s degree in Social Work or a related field is preferred with a minimum of 3 years of documented program administrative experience, or Bachelor’s degree in a social service related field, with at least 5 years of documented program administration experience in a human services setting. MHRT‑C certification or better, required, or MHRT‑C Provisional Strong relationship management and communication skills (written, oral, including public presentations) with a variety of stakeholders, including staff, senior management, partners, and board members. Effective organizational, time and resource management skills Excellent judgment and creative problem‑solving skills. Assist in managing program budgets to ensure compliance with state regulations. Valid State issued Drivers’ License and auto insurance. Intermediate computer and Microsoft Office skills to satisfactorily complete administrative duties. Please note: Candidates who are selected for hire must successfully complete all required background checks before starting their employment. When you join Ascentria, you’re not just taking on a job—you’re stepping into a role that empowers you to grow personally and professionally while contributing to a meaningful mission. Location: This position is located in Waterville/Auburn, ME This position is in‑person and requires daily local travel in Auburn/Waterville Area and occasional travel throughout New England. Qualifications Education Required Bachelors or better in Social Work. High School or better. Masters or better in Social Work. Experience Required 5 years’ experience in a mental health related field Licenses & Certifications Required MHRT-C Driver’s License Preferred CPR CRMA Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr