Client Success Manager

DescriptionPosition at WebMDMedscape, a division of WebMD, develops and hosts physician portals and related mobile applications that make it easier for physicians and healthcare professionals to access clinical reference sources, stay abreast of the latest clinical information, learn about new treatment options, earn continuing medical education credits and communicate with peers. WebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.Job Summary:Medscape, a division of WebMD, is the leading online destination for physicians and healthcare professionals worldwide. Medscape develops and hosts physician portals and related mobile applications that make it easier for physicians and healthcare professionals to access clinical reference sources, stay abreast of the latest clinical information, learn about new treatment options, earn continuing medical education credits and communicate with peers.We’re looking for an experienced and motivated client services professional to join our Client Success team. You will be responsible for building and maintaining strong customer relationships, acting as the day-to-day lead on assigned accounts, and ensuring the timely and successful delivery of our solutions according to customer needs and objectives. This job is for you if you are an organized individual, have the ability to manage multiple priorities, excel in a deadline-driven environment, and have strong communication and persuasion skills with the ability to pivot.In this role, our team members aren’t just expected to manage tasks, you are empowered to redefine how they get done. We encourage our professionals to lean into the future of work by integrating advanced AI tools—such as Gemini, Claude, and ChatGPT—into their daily workflows. Whether they are leveraging large language models to streamline operations, using them as a creative sparring partner for high-level brainstorming, or deploying them to sharpen their personal organization, AI is a core component of our efficiency toolkit. We value candidates who move beyond manual execution, utilizing enterprise-available resources to automate the mundane and focus their energy on high-value, strategic decision-making.ResponsibilitiesFoster and nurture strong client relationships Support overall client satisfaction by providing the highest caliber customer-service experienceEnsure the timely and successful delivery of Medscape solutions in collaboration with client needs and objectivesPartner with Sales to help meet client objectives and drive internal goals, enhancing overall business performanceManage day-to-day partnership and collaboration with all departments from sale to execution and launch ensuring project health, timely reviews, and quality checks that meet client expectationsMaintain clear, consistent communication with clients, preparing and distributing key materials such as kick-off documents, status reports, contact reports, and follow-up communication, in accordance with client standardsContinuously learn and deepen the understanding of Medscape’s processes and products to maximize efficiency and speed to market, ensuring a smooth client experienceDemonstrate understanding of revenue delivery and supporting overall team revenue goalsTravel to client locations as needed to strengthen relationships and support project successRequirements:Bachelor’s degree preferred or will consider related experienceMinimum of 3-4 years of experience with a combination of digital, agency and healthcare experienceMinimum of 1-2 years of experience in Account Management or Client ServicePreferred Qualifications:Experience in pharmaceutical/HCP advertising, or healthcare, or medical/legal/regulatory review process strongly desired; equivalent experience in a highly regulated industry may substituteFamiliarity with HCP-based clients including MLR processUnderstanding of digital advertisingAbility to thrive in a fast-paced, collaborative environment