IT End User Support

About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a global platform‑powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end‑to‑end payments capabilities and services developed through its deep industry experience, NCRVoyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCRVoyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide. Title: IT End User Support Location: Atlanta HQ, North Tower Office Position Purpose Provide comprehensive IT infrastructure and end‑user support across NCRVoyix locations, partnering with local, regional, and global business and IT teams to ensure reliable systems, secure operations, and high‑quality technical service. Key Responsibilities End‑User & PC Support: Deliver hands‑on support for laptops, desktops, and high‑performance engineering workstations, including system staging, restoration, and recovery. Help Desk Operations: Resolve incidents in accordance with SLAs, document and track issues, and collaborate with global teams to ensure timely resolution. Information Security Support: Assist Global Information Security (GIS) with antivirus protection, data backup and recovery processes, compliance audits, and security initiatives. Executive & Hybrid Workforce Support: Provide white‑glove technical support for employees and senior leadership in both office and remote work environments. IT Asset Management: Maintain accurate hardware inventories, manage stock levels, and perform regular audits. Vendor & Warranty Management: Coordinate with vendors for hardware support, repairs, and warranty services. Hardware Troubleshooting: Diagnose and repair hardware issues, performing component replacements as needed. Software Configuration & Support: Configure, troubleshoot, and resolve software issues across multiple platforms. Technical Environment Expertise: Support Windows, Microsoft Office, and macOS/iOS environments. Disaster Recovery & Business Continuity: Assist with disaster recovery planning, testing, and execution. Project & Upgrade Support: Contribute to IT projects, system upgrades, new technology implementations, and hardware refresh initiatives. IT Planning & Execution: Participate in planning and execution of IT initiatives aligned with business needs. Timesheet Management: Accurately record and maintain weekly timesheets using designated systems. Requirements Communication Skills: Ability to effectively collaborate with global, regional, and site‑based cross‑functional teams, as well as external vendors and solution partners. Organizational Skills: Strong organizational and multitasking abilities with a collaborative, team‑focused mindset. Flexibility: Willingness to support after‑hours IT needs and work across multiple NCRVoyix sites. Experience: Minimum of 2 years of hands‑on technical support experience. Education & Certifications Required: Associate or Bachelor’s degree in Computer Science or a related field. Preferred: CompTIA A+, Network+, or Microsoft certifications (Office, Administration, or Professional). EEO Statement Integrated into our shared values is NCRVoyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCRVoyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCRVoyix has an ongoing responsibility to respect and support a globally diverse environment. #J-18808-Ljbffr SwiftCruit