Customer Service Rep (09424)- 18145 Ronald W Reagan blvd

Customer Service Rep

At Rainbow Pizza, a Domino's Pizza franchisee, our Customer Service Representatives (CSRs) are the heart of our stores. If you enjoy working with people, thrive in a fast-paced environment, and take pride in delivering outstanding customer service, we'd love to have you on our team.

As a CSR, you'll help create a great experience for every customer by taking orders, preparing quality products, and ensuring the store operates efficiently. Every team member plays an important role in delivering hot, fresh pizzas quickly and safely.

We offer flexible scheduling with both daytime and evening shifts available. Whether you're looking for one shift a week or a full-time schedule, we'll work with you to find a schedule that fits your lifestyle.

Many of our leaders started as Customer Service Representatives or Delivery Drivers. At Rainbow Pizza, we believe in promoting from within and providing opportunities for advancement. Whether your goal is to become an Assistant Manager, General Manager, or beyond, we'll help you build your career.

Rainbow Pizza is committed to creating an inclusive workplace where every team member is respected, valued, and given the opportunity to succeed. We believe our diverse team makes us stronger and helps us better serve our customers and communities.

Responsibilities include, but are not limited to:

• Providing exceptional customer service in person and over the phone.
• Taking customer orders using the Domino's Point of Sale (POS) system.
• Preparing pizzas and other menu items according to company standards.
• Stocking ingredients and supplies.
• Maintaining a clean, organized, and safe work environment.
• Operating store equipment safely and efficiently.
• Completing daily cleaning and assigned store tasks.
• Assisting fellow team members to ensure efficient store operations.

Paid, on-the-job training is provided. Training includes:

• Customer service and order taking.
• Operating the POS system.
• Food preparation and pizza making.
• Food safety and sanitation procedures.
• Store operations and company standards.

Ability to communicate clearly and professionally with customers and coworkers.

Ability to understand and follow written and verbal instructions.

Ability to accurately process customer orders both in person and over the phone.

Basic math skills, including the ability to add, subtract, multiply, and divide accurately.

Ability to handle cash and make correct change.

Basic computer and touchscreen skills.

Ability to multitask in a fast-paced environment.

Strong attention to detail and accuracy.

Good hand-eye coordination and manual dexterity for food preparation.

Ability to stand, bend, reach, and move throughout the shift.

Qualifications

• Must be 16 years of age or older.
• Strong customer service and communication skills.
• Ability to work in a fast-paced environment.
• Positive attitude and willingness to work as part of a team.
• Dependable, punctual, and reliable.
• Ability to follow directions and company policies.
• Basic math and cash-handling skills are a plus.
• Must be willing to work a flexible schedule, including evenings, weekends, holidays, and during inclement weather.
• Ability to stand, walk, bend, and lift up to 25 pounds throughout the shift.
• Must be able to pass a criminal background check.

Physical requirements include standing, walking, sitting, lifting, carrying, pushing, climbing, stooping/bending, crouching/squatting, reaching, and hand tasks. Team members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.