Participant Liaison

Participant Liaison

We are looking for a participant liaison to assist potential and existing program participants within the affordable housing industry.

Responsibilities

• Assist low-income families and individuals, including homeless, elderly, or disabled, to navigate affordable housing processes to improve their quality of life and achieve self-sufficiency.
• Determine walk-in customers' specific service needs, route them appropriately, and provide detailed information regarding recertification, interims, moves, and inspections.
• Address landlord/tenant issues, take necessary steps for resolution, and document all comments into internal systems such as Yardi and SharePoint.
• Assist clients with accessing client service kiosks, gather information, answer inquiries, and assess next steps in the HCV process.
• Provide guidance on web portals, websites, and computer programs related to Housing Choice Voucher clients.
• Respond to a wide array of questions, de-escalate clients as needed, and escalate issues when necessary, demonstrating exceptional customer service and communication skills.
• Record data thoroughly and accurately into internal systems, ensuring confidentiality and proper documentation of all client interactions.
• Perform duties related to data entry, managing office equipment, and utilizing Microsoft Office applications.
• Participate in relevant training sessions, seminars, webinars, and workshops as required.

Requirements

• High school diploma or GED required; an Associate's Degree or 1-2 years of college in business preferred.
• 3-5 years of client service experience in high-volume, deadline-driven environments.
• Experience with client information databases such as Yardi, Salesforce, SharePoint, or similar systems.
• Knowledge of public sector housing authority programs and systems is a plus.
• Bi-lingual skills are a plus.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other office software.
• Excellent communication, customer service, and interpersonal skills with the ability to handle multiple demands and adapt to change.
• Ability to maintain confidentiality and demonstrate ethical judgment.

System One, and its subsidiaries including Joul and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.