Community Based Child Care Fee Assistance Manager

Summary This position is responsible for oversight and coordination of all functions related to the execution of the fee assistance program within the CYP Joint Operations division. The incumbent executes a program that supports fee assistance processes for multiple services/components, serves over 6,000 children, and includes over 3,000 participating community providers. Duties Provides management and oversight for the Joint Operations Community Based Fee Assistance Program. Ensures that day-to-day operations are conducted to ensure registration and enrollment activities, providers management and invoice processes are effectively executed to provide timely payments to community-based providers on behalf of military families. Responsible for the development of effective processes to be used to administer the fee assistance subsidy payment process. Incumbent works with division analysts to ensure an accurate flow of information from family application to payment reporting is used to expedite proper payments. Ensures program follow‑up and efficiency in processing application, enrollments, invoices, reports and customer inquiries. Establishes and tracks reporting requirements to ensure program efficiency and service level standards are maintained. Works with IT development contractors to design, develop and execute automated processes to administer the fee assistance program. Establishes relationships through ongoing communications with personnel from other functional offices (e.g. personnel, NAF accounting, legal) in order to gain support and provide adequate and timely services. Actively outreaches to community child care providers to expand the network of providers who participate in the program and provides services to military families. Establishes communication protocols with military service/components representatives for which the Navy processes fee assistance subsidy payments. Organizes and conducts meetings, provides written status reports to services/components. Ensures the highest level of customer service with an emphasis on both courtesy and thoroughness is delivered to families, community providers and military service stakeholders. Establishes protocols and scripts that provide the basis for staff interaction that are helpful, positive, and friendly. Ensures process for escalation of complex issues are in place. Manages long/short term performance objectives in order to measure ongoing feasibility and viability of the program. Takes actions to ensure program and budget objectives are met. Develops service level standards and associated metrics to manage team performance, justify personnel requirements, monitor output and set customer expectations. Analyzes, extracts, summarizes and identifies metrics, significant trends, and issues related to the fee assistance program. Serves as Joint Operations CY fee assistance subject matter expert on inter‑agency and/or inter‑departmental teams established to analyze and resolve complex issues involving current and effective management practices and to make recommendations for implementation of global business practices and automated systems, which may require extensive changes in procedures and impact substantial government resources. Reviews, develops, and maintains Memoranda of Understanding with military services/components for which the Navy acts as the subsidy management service provider. Forecasts and estimates program requirements and prepares programmatic reports, justifications, charts, graphs, statistical and narrative data, presentations and briefings, with CNIC leadership, DoD and Service level representatives. Prepares and delivers oral presentations to a variety of audiences concerning the Joint Operations Fee Assistance Program. Requirements Must pass all applicable records and background check. Must successfully pass the E‑Verify employment verification check. Any discrepancies must be resolved as a condition of employment. Must be able to obtain and maintain a security clearance. Ability to complete required training certificates, and maintain certifications or credentials required by Federal, State, and/or national accreditation institutions used as part of DoD's Child and Youth Programs. Participation in Direct Deposit/Electronic Fund Transfer within the first 30 days of employment is required. Qualifications Knowledge of program management concepts to determine requirements, develop policy, analyze and evaluate processes, and implement programs. Knowledge of the Joint Operations Community Based Fee Assistance Program. Knowledge of the Department of War philosophy, goals, vision, policy and programs relating to CYP issues of military members. Knowledge of project management practices as it relates to the development of automated systems, administering new processes and leading a team through change. Knowledge of business functions, organizations, policies, resources and analytical and evaluative processes. Knowledge of business management theories, financial management principles and program objectives. Knowledge of qualitative and/or quantitative methods for assessment and improvement of program effectiveness or improvement of complex management processes and systems, which have impact on goals and objectives. Knowledge of EEO program policy, goals, and implementation methods involving decentralized and diverse program operations. Skill in developing, organizing, and conducting program reviews and improvements through team efforts. Skill in developing, evaluating, and defending programs to higher levels in DON, DOW, and other military services. Ability to discern and resolve conflicts. Ability to design, develop and manage systems that meet current and future business requirements and apply and extend, enhance, or optimize the existing architecture. Ability to exercise all delegated supervisory and managerial authority to the fullest extent possible with responsibility for accomplishing the designated mission. Ability to supervise and direct the work of other employees, monitor performance, and assure adequate internal control procedures are developed and operative. Ability to perform the full‑range of supervisory duties. Ability to communicate effectively both orally and in writing. Education This position does not have a positive education requirement. Additional Information Salary is dependent on experience and/or education. Some positions may require a one‑year probationary period. Participation in Direct Deposit/Electronic Fund Transfer within the first 30 days of employment is required. The position is subject to Executive Order 12564 and the Federal workplace drug‑free policy. EEO Statement Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or marital status. #J-18808-Ljbffr Navy Region Southeast Fleet and Family Readiness (FFR)