IBM MQ Administrator - Kafka & TIBCO

Roles & Responsibilities

• Provide operational, technical, and platform administration support for enterprise messaging technologies, including IBM MQ, Confluent Kafka, IBM Integration Bus (IIB), and TIBCO.
• Work as part of the Messaging Production Support Team, primarily focusing on IBM MQ administration while providing additional support for Kafka and TIBCO platforms as required.
• Install, configure, administer, monitor, and maintain IBM WebSphere MQ environments across Linux and Windows platforms.
• Manage MQ Queue Managers, Local Queues, Remote Queues, Transmission Queues, Channels, Listeners, and other messaging components.
• Monitor messaging infrastructure to ensure platform stability, availability, reliability, and optimal performance.
• Perform troubleshooting and root cause analysis of messaging-related incidents, including message delivery failures, queue buildup, connectivity issues, and channel errors.
• Support Kafka infrastructure, including topics, partitions, brokers, consumer groups, and monitoring of messaging performance.
• Provide operational and administration support for TIBCO messaging and integration platforms.
• Support IBM Integration Bus (IIB) components and troubleshoot integration and messaging-related issues.
• Perform routine platform maintenance, configuration changes, health checks, and preventive maintenance activities.
• Manage production incidents, service requests, and change requests in accordance with ITIL processes and established SLAs.
• Collaborate with application, infrastructure, network, database, and middleware teams to resolve end-to-end messaging and integration issues.
• Support messaging platform upgrades, patching, deployments, configuration changes, and infrastructure migration activities.
• Ensure appropriate monitoring, alerting, capacity management, and performance optimization of messaging platforms.
• Maintain technical documentation, operational procedures, support guides, and incident resolution records.
• Participate in production support rotations, including on-call support, to ensure uninterrupted availability of enterprise messaging services.
• Identify opportunities to improve platform reliability, operational efficiency, automation, and overall messaging service performance.
• Ensure adherence to enterprise security policies, access controls, compliance requirements, and infrastructure standards.

Required Experience & Qualifications

• Hands-on experience in enterprise messaging and middleware administration.
• Strong administration and production support experience with IBM WebSphere MQ / IBM MQ.
• Working knowledge of Apache Kafka / Confluent Kafka.
• Experience supporting TIBCO messaging and integration platforms.
• Exposure to IBM Integration Bus (IIB) is preferred.
• Experience working in Linux and Windows server environments.
• Strong troubleshooting, incident management, and root cause analysis skills.
• Experience supporting business-critical production environments.
• Good communication, documentation, and stakeholder management skills.
• Ability to work independently and collaborate with cross-functional infrastructure and application teams.

Required Technical / Functional Skills

• Primary Skills: IBM WebSphere MQ (IBM MQ), Apache Kafka / Confluent Kafka.
• Secondary Skills: TIBCO, IBM Integration Bus (IIB), Enterprise Messaging, Middleware Administration, and Production Support.
• Hands-on experience in installation, configuration, administration, monitoring, and troubleshooting of enterprise messaging platforms.
• Strong knowledge of messaging infrastructure across Linux and Windows environments.
• Experience supporting high-availability, distributed, and mission-critical messaging environments.
• Understanding of message queues, topics, channels, message routing, and asynchronous communication.