Key Account Manager

Key Account Manager

The Key Account Manager will be responsible for leading the development of sales for all TBC (Channel) products portfolios in their respective account portfolio. This includes both, prospecting for new customers as well as reinforcing existing customer relationships to grow tire and non-tire sales and representing the brands of TBC at industry and dealer events. Ambitions will be achieved through maintaining a customer-centric approach and flawless collaboration with TBC support teams as well as maintaining accurate sales reporting.

Job Responsibilities

• Establish relationships with key personnel within each account to determine how TBC can build offers and solutions that meet the customers priorities, business challenges, and current/ future needs.
• Strategic capability to support customers with mid to long term solutions toward their evolving needs.
• Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
• Focuses sales efforts by studying existing and potential volume of dealers
• Keeps management informed by submitting activity and results reports, such as call reports, territory analysis via salesforce.com.
• Responsibility to meet or exceed Key Account Manager sales budgets; contributes to entire Group's profitability by prudent management of accounts.
• Responsible for the full financial performance of their account portfolio to include unit/ financial forecast, product mis, and delivery channel mix.
• Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
• Recommends changes in products, service, and policy by evaluating results and competitive developments.

Additional Responsibilities

• Understanding the ability to sell all that TBC has to offer across multiple delivery platforms and SCaaS solutions.
• Leverages CRM platform to manage customer, sales, marketing, and customer service interactions as well as fully utilizing the platform to enhance the customer experience and improve customer's ease of doing business with TBC.
• Resolves customer complaints by investigating problems, developing solutions, preparing reports and making recommendations to management.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks and participating in professional societies.
• Contributes to team effort by accomplishing related results as needed.
• Capable and willing to mentor and support other Key Account Managers within the Channel sales team.

Other duties as assigned

Qualifications

• Qualifying candidate is preferred to have five (5) years B2B industry experience with a wide product portfolio knowledge.
• Previous experience managing senior level strategic accounts.
• Ability to build formal and informal customer support networks within TBC.
• Previous TBC product portfolio management requested.
• Proficient in computer programs including Microsoft Office, Salesforce, etc.
• Professional appearance and communication skills
• Valid driver's license and MOTUS/CARDATA complaint vehicle
• Ability to work autonomously with limited supervision
• BS or equal preferred
• Bilingual language skills in Spanish / English are a plus

Benefits

• Market competitive compensation
• 401(k) and Roth with company match.
• Immediate 100% vesting
• Comprehensive benefits including medical, dental and vision
• Company paid short term disability and employer subsidized long term disability
• Company paid life insurance
• Discounted tire purchasing
• Tuition reimbursement
• Employee assistance program
• Generous paid vacation and paid time off
• Customizable voluntary benefits and More!!!

Mission Critical Competencies

• Strategic Mindset: seeing ahead to future possibilities and translating them into breakthrough strategies.
• Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Cultivates Innovation: Creating new and better ways for the organization to be successful.
• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
• Customer Focus: Building strong customer relationships and delivering customer-centric solutions.
• Develops Talent: Developing people to meet both their career goals and the organization's goals.
• Ensures Accountability: Holding self and others accountable to meet commitments.
• Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Instills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Change Management: effective Sponsorship, Change Agent and influencing skills. Adaptive, agile, flexible, open minded. Proven ability to build cross-functional commitment, lead, simplify and scale complex dynamic organizations through transformational change.