Direct Support Professional

Direct Support Professional

Hillcrest Family Services

1 Positions

ID: 638033061

Posted On 10/06/2026

Job Overview

Responsibilities

The Direct Support Professional provides individualized support to individuals with mental health challenges, assisting with daily living tasks, promoting independence, and fostering a safe and supportive environment in a group home setting or in a residential facility setting.

• Assist clients with activities of daily living (ADLs), including cooking, cleaning, showering, toileting, shopping, and

managing money.

• Monitor clients’ health and report any changes in physical or mental condition to supervisors or healthcare providers.

• Assisting with medical appointments such as transportation and coordinating with healthcare providers.

• Provide emotional support and encouragement to individuals.

• Recognize and respond to signs of distress or crisis situations.

• De-escalate challenging behaviors using positive and approved techniques to ensure safety for all clients and staff.

• Assist individuals in developing and maintaining life skills.

• Facilitate community integration and participation in social and recreational activities.

• Ensure that care plans are followed and updated as needed.

• Maintain accurate records of daily activities, progress and any relevant observations and document these items in the client’s electronic health record (EHR).

• Communicate effectively with supervisors, other team members and family members as necessary.

• Complete incident reports with 24 hours of the occurrence and share the report with social workers to ensure

accuracy of report.

• Remind and assist clients with self-administration of medications (after approved training and skills validation).

• Participate in team meetings and assigned trainings.

• Other duties as assigned.

Requirements

Education:

• High School Diploma or HSED equivalent required.

Experience:

• Prior experience working with individuals who have chronic mental health issues is preferred.

• Prior experience with health care documentation is preferred.

Knowledge/Skills:

• Strong interpersonal and communication skills – including written and verbal.

• Patience, empathy, and a passion for supporting individuals to achieve independence.

• Ability to remain calm and patient in stressful situations

Licenses/Certifications:

• Current and valid driver's license and ability to meet agency driving requirements is required. .

• MandatoryReporterofChild/DependentAdultAbuseCertificationortheabilityto obtain within six (6) months of hire and every three (3) years thereafter required.

Benefits

Competitive benefits package for full-time employees working 30+ hours a week:

• Health insurance (up to 79% employer paid)

• Dental insurance

• Vision insurance

• 401(k) with profit sharing and employer match

• Paid time off (accrue up to 80 hours during first year of employment; increases based on tenure with agency)

• 10 paid holidays

• 80 hours sick time

• 2 wellness days

• Staff development and training

• Public Service Loan Forgiveness (PSLF) eligibility for federal student loans

• Employer paid CEU's through Relias

• PerkSpot- employee discount program

• Employee assistance program

• Advancement opportunities

About the Organization

Hillcrest is a non-profit organization that assists adults and children in need of help. Every day, Hillcrest builds confidence in hundreds of people and families. We strive to be a leading provider in supporting brain health and wellness. We’re a place where compassion is commonplace. Where our passion soars and faith restores.

Primary Contact

315333

Human Resources

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Job Details

Categories

Environmental/Quality Assurance/Safety

Human and Social Services

Information Technology/Telecommunications

Retail Sales

Sales/Service

Location

Dubuque, IA

Job Type

Employee

Full/Part

Full Time

Qualifications

Education

High School/GED

Company ID

1066

Job REQ #

638033061

# Positions

1

Start Date

20261006

End Date

20261114

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Hillcrest Family Services

About the Company

Founded in 1896, Hillcrest Family Services is a non-profit health and human services provider, accredited by the Joint Commission, that assists children, adults, and families in need of help. In 2020, we delivered innovative, collaborative, and resourceful care to 30,648 children, adults, and families from 52 Iowa counties, 6 Illinois counties, and 4 Wisconsin counties in an effort to ensure they were safe, secure, and well. Our nearly 400 Hillcrest team members in 30+ programs served our clients while upholding our core values - Compassion for All, Trustworthiness, Collaboration, and Community Involvement. With primary programming and administrative offices in Dubuque, Hillcrest also operates programs in Cedar Rapids, Iowa City, Maquoketa, Clinton, Washington, Mt. Pleasant, Wapello, and Ottumwa.

Mission: Meeting people as they are today; Guiding them to where they want and need to be tomorrow. ~Help for today, Hope for tomorrow~