Guest Service Representative
Hotel Millwright
Guest Service Representative
Welcome to Leisure Hotels and Resorts! Our employees build relationships based on respect, hard work, and having fun. We strive to do our best every day. Grit, grace, and growth. That's what we're all about! Get ready to become a member of the best team in the hospitality business! We are glad that you're here.
Position: Guest Service Representative
Location: Wilderness Point Resort
Category: Room Department
Description:
1. Enter work place at scheduled time in uniform ready to begin work. Properly clock in.
2. Ensure prescribed amount of cash is on hand by counting and recording count.
3. Ensure telephone service meets company standards. Telephone answered within three rings, using proper script. Transfer calls properly, perform wake up calls, take message politely and never give out a room number.
4. Properly check in and out guests.
5. Properly handle reservations.
6. Ensure property management computer procedures are correctly implemented.
7. Properly answer guests questions for directions or other needs.
8. Assist with laundry needing completion. Fold linen, dry linen and wash linen as needed.
9. Assist with cleanliness of lobby, corridors and elevator.
10. Additional duties may be added as needed.
Exempt/Non-Exempt: Non-Exempt
Full-Time/Part-Time: Part-Time
EOE Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
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