Restaurant Manager

Restaurant ManagerRestaurant Managers develop a team of dedicated people delivering great guest experiences and profitable top line sales. They are responsible for the overall operation of the restaurant according to Dunkin' Donuts standards.BenefitsFlexible Schedule, No late nightsHealth InsuranceCash tips to take home dailyAggressive PayFree Specialty Beverage/Meal during shiftDiscounts even when you're not workingPerformance based bonusesRoom to grow from within as many new locations are in development currently or the existing onesResponsibilities IncludePromote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively.Hire, train, and develop the right people and plan staffing levels to meet guest and business needs. Continuously learn while passing on knowledge and skills to help others develop and grow. Hold themselves and team accountable for responsibilities and results.Team EnvironmentHold guests as highest priority and role model exceptional guest service. Lead by example and promote an environment where there is a sense of urgency to satisfy guests.Ensure Brand standards and systems are executed. Engage and empower team to develop solutions that drive business results. Complete all required training including ServSafe® certification.Operations Excellence for Guest SatisfactionDrive sales through effective execution of restaurant standards and marketing initiatives.Delegate and lead processes to control labor costs, food costs, and cash.Ensure the safety and security of team and guests through a focus on preventative maintenance and cleanliness.Analyze restaurant environment and business results to identify opportunities and action plan with their team to set and achieve goals. Comply with all restaurant, Brand, and franchisee policies.QualificationsSkillsPassion for peopleDependabilityAble to clearly express oneself verbally and in writing (English)Math and financial managementRestaurant, retail, or supervisory experienceAt least 19 years of age (where applicable)High school diploma (or equivalent)Required CompetenciesGuest Focus – anticipate and understand guests' needs and exceed their expectations.Passion for Results – set compelling targets and deliver on commitments.Problem Solving and Decision Making – make good decisions based on analysis, experience and judgment.Building Effective Teams – get the right people in the right places, enabling them to make decisions and celebrate success as a team.Conflict Management – use interpersonal skills to confront tough issues and resolve disagreements constructively.Developing Direct Reports and Others – provide honest feedback to team members, actively coaching and supporting them to achieve personal and professional goals.1–3 years of restaurant or retail management experience (QSR experience a plus!)Strong leadership, communication, and organizational skillsA hands-on, can-do attitude with a passion for customer serviceAbility to work flexible hours, including weekends and holidays