Specialist, Operations Support

The KPMG Advisory practice is at the forefront of transformation, offering excellent opportunities for individuals to advance their careers and expertise with KPMG. Looking ahead, we anticipate continued evolution and success within the practice, fostering both personal and professional development, thereby creating new pathways for growth. In this ever-changing market environment, our professionals must be adaptable and thrive in a collaborative, team-driven culture. At KPMG, our people are our number one priority. With a wealth of learning and career development opportunities, a world-class training facility, and leading market tools, we help our people continue to grow both professionally and personally. If you're looking for a firm with a strong team connection where you can be your whole self, have an impact, advance your skills, deepen your experiences, and have the flexibility and access to constantly find new areas of inspiration and expand your capabilities, then consider a career in Advisory.KPMG is currently seeking a Specialist, Operations Support to join our Managed Services practice.ResponsibilitiesFollow established Standard Operating Procedures to execute precise updates and conduct meticulous reviews of existing and newly created learning assets. Ensure all materials remain current, accurate, and aligned with overall program guidelines and compliance updates; and structure, organize, and safeguard highly confidential program folders, risk registers, and gap analysis logs within SharePoint and other enterprise collaboration tools, ensuring precise document control and adherence to compliance rules. Design, develop, and structure professional training decks, comprehensive knowledge checks, reference guides, and interactive learning exercises to support team and stakeholder onboarding; leverage advanced AI productivity tools (such as Copilot, NotebookLM, etc.) to optimize and redesign training presentations, streamline complex reporting tasks, and generate high-quality operational workflow documentation; and apply AI-assisted workflows to document operations procedures, creating clear, digestible guides that reduce cycle times, enhance delivery quality and support technology enhancements. Conduct thorough risk gap analyses to identify operational and compliance discrepancies between regional processes and global program standards. Assess procedural deviations and propose actionable mitigation steps; and review and evaluate entity impact documentation to identify localized risks, assess operational readiness, and ensure alignment with global compliance controls. Support the design and implementation, and continuous refinement of program-level quality frameworks and operational quality control checklist to ensure high quality, audit-ready deliverables; and execute and analyze KYC/AML operational workflows to ensure complete alignment with international regulatory compliance, internal policies, and risk evaluation guidelines. Manage and coordinate feedback cycles across cross-border teams, aligning deliverables and resolving operational queries between onshore and global delivery teams to maintain a unified execution standard; and serve as a key point of contact for operational queries from global teams, Pod Leads, and project leaders, facilitating smooth and collaborative communication. Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environmentQualifications:Minimum of two years' experience in KYC / AML operational processes, quality risk management, or regulatory compliance within a professional or financial services environment.Bachelor's degree from an accredited college or university is required.A working knowledge of AI concepts, methodologies, or productivity tools and their application in drafting training materials, process documentation, and streamlining reporting.Excellent hands-on capabilities with Microsoft Office Suite and SharePoint for document management, organization, and library control; demonstrated success in conducting detailed Gap Analyses, reviewing impact documentation, and supporting the design of quality control (QC) frameworks.Proven experience in executing User Acceptance Testing (UAT) scripts and tracking testing outcomes, bugs, and operational questions.Strong narrative and presentation skills, with a proven ability to communicate clearly and professionally, both orally and in writing, to align cross-border teams; highly proactive team player who thrives in a collaborative, fast-paced environment and can manage feedback loops and evolving priorities over a multi-year project lifecycle.Travel to the office is required, with an expectation of on-site attendance at least two days per week.Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)KPMG LLP and its affiliates and subsidiaries (“KPMG”) complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, KPMG is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year KPMG publishes a calendar of holidays to be observed during the year and provides eligible employees two breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday. Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at Benefits & How We Work.Follow this link to obtain salary ranges by city outside of CA:KPMG offers a comprehensive compensation and benefits package. KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state, or local laws. The attached link contains further information regarding KPMG's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them.Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.