Litigated Account Specialist I

MUST RESIDE IN THE STATE OF WISCONSIN!!!

Join Our Team as a Litigated Account Specialist!

The Litigated Account Specialist I processes accounts for patients represented by an attorney in matters involving workers’ compensation, personal injury, debt settlement, credit repair, probate, and/or bankruptcy. This individual is committed to making impactful contributions and building trusting relationships in a culture founded in teamwork.

Compensation:

• Hourly Rate: $16.00+ per hour

Work Hours:

• Shift: 8:00 AM – 4:30 PM CST

Responsibilities

An individual in this position must be able to successfully perform the duties and responsibilities listed below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Handling Accounts:

• Processes litigated accounts verified by other members of the team by contacting attorneys representing patients via phone, email, mail, and fax; collecting demographic, insurance, and other relevant information; making appropriate documentation in internal technology platforms; and taking other action as outlined in department processes and procedures.

• Follows department processes and procedures with an emphasis on compliance with industry laws and regulations.

• Engages in active listening with callers, confirming or clarifying information and diffusing upset callers as needed.

• Leverages internal technology platforms and other web-based tools to research and resolve attorney or patient questions or concerns.

• Diffuses and resolves troubled accounts, referring patients and attorneys or accounts to other departments as appropriate.

• Educates patients and attorneys on the healthcare revenue cycle and repayment programs or incentives to improve their financial well-being.

Qualifications:

• Education: High school diploma / GED
• Experience:
  
  • 9+ months of experience within the collections, legal or insurance industry, required
    • 1+ year(s) of experience using judgement to make sound decisions and resolve problems preferred

Requirements:

• Strong communication and organizational skills
• Ability to work independently and meet performance goals
• Previous collections or customer service experience preferred
• Must reside in the state of Wisconsin

Benefits & Incentives:

• Comprehensive Health Coverage : Enjoy medical, dental, and vision plans available starting after 90 days of full-time employment.
• Life & Disability Insurance : Benefit from basic life/AD&D, short-term, and long-term disability coverage, with optional voluntary life/AD&D plans.
• 401(k) Plan : Eligible to participate in the company’s 401(k) plan after 6 months of continuous service.
• Paid Time Off (PTO) : Start accruing PTO from your very first day of employment.
• Flexible Benefits : Customize your benefits package to fit your personal and family needs.

About Americollect/GetixHealth:

Founded in 1992, Americollect/GetixHealth has grown into a leading provider of healthcare revenue cycle management services, with offices across the United States and India. We work with healthcare organizations to optimize their financial performance, offering solutions that enhance efficiency and profitability. Our team of 1,800 dedicated professionals delivers exceptional patient care, compliance, and cutting-edge technology to help clients succeed. With a relentless commitment to patient satisfaction, we ensure that every step of the revenue cycle is streamlined and patient centered.

Americollect is an equal employment opportunity employer and participates in E-Verify.

Equal Opportunity Employer


This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.